Kafka & Cloud Tech Support Engineer

IBM; San Diego (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

IBM Software in San Diego seeks a Technical Support Engineer to join the team at the intersection of client services and engineering. You will help resolve complex issues in Confluent deployments and work hands-on with customers to ensure successful outcomes.

You will leverage Apache Kafka, Linux, and Java knowledge to support, diagnose, and improve our AI-powered, cloud-native products. This role emphasizes collaboration, learning, and delivering value for IBM's customers.

Qualifications

• Master's degree required; passion for streaming data and Kafka mastery.
• Experience diagnosing, reproducing, and resolving customer issues.
• Ability to guide customers to successful outcomes and product improvements.

Responsibilities

• Resolve issues in Confluent deployments for customers.
• Contribute to process development and help grow the team culture.
• Provide real-time product feedback to core engineering.
• Improve product docs and knowledge base articles.
• Create and review product demos and internal tooling.
• Collaborate with the team behind Apache Kafka

Skills

Kafka

Confluent Platform

Linux

Java

Distributed systems

IT Service Management

Cloud

Troubleshooting

Documentation

Education

Master's Degree

Tools

JStack

JMap

Kafka

Hadoop

Cassandra

Job description

IBM Software in San Diego seeks a Technical Support Engineer to join the team at the intersection of client services and engineering. You will help resolve complex issues in Confluent deployments and work hands-on with customers to ensure successful outcomes.

You will leverage Apache Kafka, Linux, and Java knowledge to support, diagnose, and improve our AI-powered, cloud-native products. This role emphasizes collaboration, learning, and delivering value for IBM's customers.