Kafé Supervisor: Coffee & Service Leader

Totême; New York (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

TOTEME is seeking a Kafé Supervisor for the new TOTEME Kafé on Madison Avenue, NYC. You will lead daily operations, ensure excellent service, supervise the café team, and uphold high standards of quality and hygiene.

The role requires at least three years in café or hospitality, Food Protection Certificate or willingness to obtain, and strong knowledge of POS, inventory, and cash handling. Fluent English is essential, and availability includes mornings, evenings, weekends.

Qualifications

• At least three years in a café or hospitality environment with supervisory duties.
• Food Protection Certificate or willingness to obtain it before start.
• Experience using POS, cash handling, and inventory systems.
• Strong knowledge of coffee preparation and café workflows.
• Fluent in spoken and written English.

Responsibilities

• Lead daily Kafé operations, including opening/closing procedures and service flow.
• Deliver a welcoming customer experience reflecting TOTEME’s identity and standards.
• Guide, motivate and support the Kafé team during each shift.
• Prepare and serve coffee, beverages, cakes, and other products.
• Maintain high standards of food safety, hygiene, and presentation.
• Monitor inventory, coordinate replenishment, receive deliveries, minimize waste.
• Oversee POS transactions, cash handling, and daily reconciliation.
• Collaborate with Madison Avenue Store Team to ensure a seamless customer experience.
• Participate in TOTEME’s social and environmental sustainability initiatives.

Skills

Cafe experience

Supervisory experience

Food safety

POS systems

Customer service

Fluent English

Job description

TOTEME is seeking a Kafé Supervisor for the new TOTEME Kafé on Madison Avenue, NYC. You will lead daily operations, ensure excellent service, supervise the café team, and uphold high standards of quality and hygiene.

The role requires at least three years in café or hospitality, Food Protection Certificate or willingness to obtain, and strong knowledge of POS, inventory, and cash handling. Fluent English is essential, and availability includes mornings, evenings, weekends.