Cafe Supervisor — Lead Craft & Guest Experience

BoF Careers; New York (NY); On-site; USD 26,000 - 30,000; Full time

Job summary

TOTEME is seeking a Kafé Supervisor to join our team on a full-time basis at the TOTEME Kafé on Madison Avenue, New York City. You will lead daily café operations, ensure excellent service, and uphold the highest standards of quality and hygiene.

You will report to the Store Manager and collaborate with the Madison Avenue Store Team. The ideal candidate has at least three years in café or hospitality, a Food Protection Certificate or willingness to obtain it, and strong skills in POS, cash

Qualifications

• Minimum three years' experience in a café or hospitality setting, including supervisory duties.
• Food Protection Certificate holder or willingness to obtain before start.
• Proficient with POS, cash management, and inventory systems.
• Fluent in spoken and written English.

Responsibilities

• Lead daily Kafé operations, including opening/closing, task allocation, and service flow.
• Deliver a welcoming and attentive customer experience that reflects TOTEME’s identity and service standards.
• Guide, motivate, and support the Kafé team throughout each shift.
• Prepare and serve coffee, beverages, cakes, and other products.
• Maintain high standards of food safety, hygiene, cleanliness, and presentation.
• Monitor inventory, coordinate replenishment, receive deliveries, and minimize product waste.
• Oversee point-of-sale transactions, cash handling, daily reconciliation, and operational reporting.
• Partner with the Madison Avenue Store Team to create a seamless overall customer experience.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Skills

Café/Hospitality experience

Supervisory experience

English fluency

Communication

Education

Food Protection Certificate

Tools

POS systems

Cash handling

Inventory management

Job description

TOTEME is seeking a Kafé Supervisor to join our team on a full-time basis at the TOTEME Kafé on Madison Avenue, New York City. You will lead daily café operations, ensure excellent service, and uphold the highest standards of quality and hygiene.

You will report to the Store Manager and collaborate with the Madison Avenue Store Team. The ideal candidate has at least three years in café or hospitality, a Food Protection Certificate or willingness to obtain it, and strong skills in POS, cash