Kafe Shift Supervisor: Coffee & Team Leadership

TOTEME; United States; On-site; USD 26,000 - 30,000; Full time

Job summary

TOTEME on Madison Avenue in New York City seeks a Kafé Supervisor to lead daily café operations at the new TOTEME Kafé. You will ensure excellent service, efficient workflows, and the highest standards of quality and hygiene, reporting to the Store Manager and collaborating with the Madison Avenue store team.

Requirements include at least three years in café/hospitality with supervisory experience, a Food Protection Certificate or willingness to obtain, fluency in English, and proficiency with

Qualifications

• At least three years of experience in a café, specialty coffee, or hospitality environment, including supervisory duties.
• Food Protection Certificate holder, or willingness to obtain before start.
• Skilled in using point-of-sale, cash handling, and inventory systems.
• Strong knowledge of coffee preparation, café workflows, and food safety practices.
• Fluent in spoken and written English.

Responsibilities

• Lead daily Kafé operations, including opening/closing procedures and service flow.
• Deliver a welcoming customer experience reflecting TOTEME's identity and standards.
• Guide, motivate, and support the Kafé team across shifts.
• Prepare and serve coffee, beverages, cakes, and other products.
• Maintain high standards of food safety, hygiene, cleanliness, and presentation.
• Monitor inventory, coordinate replenishment, receive deliveries, minimize waste.
• Oversee POS transactions, cash handling, and daily reporting.
• Partner with the Madison Avenue Store Team for a seamless experience.
• Contribute to TOTEME's sustainability strategy.

Skills

Supervisory experience

Customer service

English fluency

Coffee knowledge

Tools

POS systems

Inventory management systems

Job description

TOTEME on Madison Avenue in New York City seeks a Kafé Supervisor to lead daily café operations at the new TOTEME Kafé. You will ensure excellent service, efficient workflows, and the highest standards of quality and hygiene, reporting to the Store Manager and collaborating with the Madison Avenue store team.

Requirements include at least three years in café/hospitality with supervisory experience, a Food Protection Certificate or willingness to obtain, fluency in English, and proficiency with