K9 Shift Lead

Hounds Town Centennial Hills; Nevada; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Team-oriented culture

Growth opportunities

Employee discounts

Job summary

Hounds Town Centennial Hills is seeking a Shift Leader to supervise morning operations, lead a team of K9 Attendants, and ensure top-quality care for dogs. You will balance safety, customer service, and efficient workflow in a fast-paced setting.

The role requires 6:00 AM–12:30 PM weekdays, with opportunities to engage pet parents, manage playgroups, and contribute to social media content that showcases our happy dogs.

Qualifications

• Must be at least 18 with reliable transportation.
• Passion for dogs and safety; prior dog-care experience a plus.
• Leadership or supervisory experience preferred.
• Able to handle dogs of all sizes and energy levels.
• Strong communication and problem-solving skills.
• Able to stand for long periods and lift up to 50 lbs.
• Availability Monday–Friday 6AM–12:30PM.

Responsibilities

• Lead a team of K9 Attendants and delegate tasks.
• Supervise dog playgroups by size and temperament.
• Ensure dog safety and welfare in a low-stress environment.
• Provide front-of-house customer service and check-ins.
• Administer medications as directed by owners.
• Post daily social media content featuring dogs.

Skills

Leadership

Customer service

Communication

Problem solving

Social media know-how

Tools

POS systems

Job description

Job Description

Job Posting: Shift Leader

Job Title: Shift Leader Location: Hounds Town Centennial Hills (Las Vegas, NV)

Position Type: Full-Time Schedule: Monday through Friday, 6:00 AM – 12:30 PM (Full availability required, including weekdays, weekends, and holidays) Compensation: $15–$16per hour (depending on experience)

Attention all dog lovers!

Hounds Town USA is a premier dog daycare, boarding, and doggie spa facility dedicated to providing a safe, fun, and engaging environment where every dog is treated like family. At Hounds Town Centennial Hills, we're committed to ensuring the happiness and well-being of our furry guests while delivering exceptional experiences for their owners.

We're growing our pack and seeking a passionate, reliable Shift Leader to oversee morning operations and lead our team of K9 Attendants. If you thrive in a fast-paced environment, love working with dogs of all sizes and breeds, and enjoy building positive relationships with pet parents, this is the perfect role for you!

About the Role: As a Shift Leader, you'll be the key to smooth morning operations, supervising playgroups, supporting your team, prioritizing dog safety and welfare, maintaining a spotless facility, providing top-notch customer service, and helping showcase our happy pups on social media.

Key Responsibilities

• Supervise and lead a team of K9 Attendants, delegating tasks, keeping staff on track, providing guidance, and communicating performance or issues to management
• Group and monitor dog playgroups based on size, temperament, and play style to ensure safe, fun, and positive interactions
• Prioritize dog safety and welfare by observing behavior, addressing any aggression or concerns appropriately, and creating a low-stress environment
• Handle front-of-house customer service: greet clients, check pets in and out, answer phones and inquiries, resolve concerns with empathy and professionalism, and build trust and loyalty with pet owners
• Administer medications to dogs as directed by owners
• Assist with facility maintenance and cleaning protocols (including cleaning up after dogs) to keep the environment safe, hygienic, and welcoming
• Provide plenty of love, attention, and enrichment to our furry guests
• Oversee operational workflows, coordinating between front-of-house and back-of-house teams
• Promote exceptional client experiences through clear communication about services, pricing, pet updates, and issue resolution to drive retention, positive reviews, and business growth
• Create and post daily social media content featuring our dogs and facility activities to engage our community and attract new clients

Qualifications and Requirements

• Must be at least 18 years old with reliable transportation
• Passion for dogs and commitment to their care and safety—experience in dog daycare, kennel, veterinary, or pet care settings is a strong plus
• Previous leadership or supervisory experience preferred
• Ability to confidently handle dogs of all sizes, breeds, and energy levels
• Strong leadership, communication, and problem-solving skills; comfortable working independently and as part of a team
• Highly organized, punctual, reliable, and proficient in basic computer skills (Microsoft Office, POS systems)
• Experience with social media platforms and creating engaging content is a plus
• Physical ability to stand for long periods, lift up to 50 lbs, and handle the demands of a fast-paced, active environment (including cleaning tasks)
• Availability for the set Monday–Friday 6AM–12:30PM shift

What We Offer

• Competitive pay ($15–$17/hour)
• Fun, supportive, and energetic team culture
• Opportunities for growth and advancement within a growing company
• Employee discounts on services and more

Hounds Town Centennial Hills is an equal opportunity employer.

Company Description

Joining Hounds Town Centennial Hills means becoming part of a passionate team dedicated to creating a fun and supportive environment for both dogs and their caregivers. Our core values of teamwork, respect, and trust foster a collaborative atmosphere where every team member feels valued and connected. Plus, you’ll experience the joy of working with furry friends every day, making lasting memories