K9 Resorts Supervisor

K9 Resorts; Succasunna (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development  pol

Employee discounts and perks

Job summary

K9 Resorts in Succasunna, NJ is seeking a Supervisor to lead daily operations and develop the team while delivering a 5-star experience for every guest and their pets.

As a key holder and Manager on Duty, you’ll supervise front- and back-of-house staff, drive sales, and maintain safety and cleanliness. Weekend and holiday flexibility is required. Valid driver’s license is needed, and benefits include 401(k) and health plans.

Qualifications

• Prior supervisory or management experience required.
• Background in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with proactive leadership.

Responsibilities

• Lead daily operations and manage staff operations.
• Coach front-of-house and back-of-house teams.
• Drive enrollments by converting inquiries and tours.
• Oversee feeding, medication, and daycare operations.
• Ensure safety, cleanliness, and brand standards.

Skills

Supervisory experience

Leadership

Customer service

Sales skills

Communication

Multitasking

Job description

FLSA: Full-Time Houry Non-Exempt

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations:

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales:

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support:

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

  Why K9 Resorts?

  This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.