K9 Resorts Supervisor

K9 Resorts; Madison (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development

Employee discounts

Job summary

K9 Resorts in Madison, NJ is seeking a Supervisor to lead daily operations, coach teams, and deliver a 5-star guest experience across boarding, daycare, and grooming. As a key holder and MOD, you will manage scheduling, drive sales, and ensure safety and brand standards while supporting staff development.

Join a fast-paced, pet-loving team with growth opportunities, flexible scheduling, and benefits as part of our leadership cadre in a luxury pet care resort.

Qualifications

• Prior supervisory or management experience is required.
• Background in pet care, daycare, boarding, or similar environment is preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented mindset with a proactive, lead-from-the-front approach.
• Ability to multitask and thrive in a fast-paced environment.
• High emotional intelligence and professionalism.
• Valid driver’s license.
• Weekend, holiday, and flexible availability required.

Responsibilities

• Lead daily operations and support front-of-house and back-of-house teams.
• Serve as key holder and Manager on Duty when needed.
• Develop team members and ensure accountability and standards.
• Assist with scheduling, staffing, and operational execution.
• Deliver 5-star customer service and drive enrollments.
• Promote services and packages tailored to guest needs.
• Oversee pet care, health, safety, and daily kennel operations.

Skills

Leadership

Management

Customer service

Sales

Scheduling

Communication

Multitasking

Emotional intelligence

Driver's license

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming-and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort-jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

What We’re Looking For

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, "lead from the front" approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job-it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.