K9 Resorts Supervisor

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health benefits

Dental & Vision

Flexible scheduling

Training program

Employee discounts

Job summary

K9 Resorts is seeking a dedicated Supervisor to lead daily operations at our NJ resort. You’ll help manage the team, ensure a premium dog-care experience, and drive enrollments through proactive service and sales-minded leadership.

You will oversee both front- and back-of-house teams, maintain safety and cleanliness, and step in as MOD when required, delivering a 5-star experience for every guest.

Qualifications

• Minimum supervisory/management experience.
• Background in pet care, daycare, or boarding preferred.
• Strong leadership, coaching, and communication skills.
• Sales-oriented with proactive leadership.
• Ability to multitask in a fast-paced setting.
• High emotional intelligence and professionalism.
• Valid driver's license required.
• Weekend and holiday availability required.

Responsibilities

• Serve as a key holder and Manager on Duty (MOD) when needed.
• Lead, coach, and support front-of-house and back-of-house teams.
• Ensure team accountability, performance, and adherence to standards.
• Assist with scheduling, staffing, and daily operational execution.
• Maintain a clean, safe, and organized facility aligned with brand standards.
• Deliver and model 5-Star customer service at every interaction.
• Drive sales by converting inquiries, tours, and walk-ins into enrollments.
• Promote services and packages tailored to each pet parent’s needs.
• Lead by example in communication, hospitality, and professionalism.
• Oversee feeding, medication, and daycare operations.
• Monitor pet health, safety, and behavior, escalating concerns as needed.
• Support team members in all areas of the resort—jumping in wherever needed.
• Ensure proper execution of daily checklists and operational procedures.

Skills

Leadership

Coaching

Communication

Customer service

Sales mindset

Multitasking

Professionalism

Valid driver’s license

Weekend availability

Job description

Supervisor

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations:

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales:

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

Pet Care & Team Support:

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

  What We’re Looking For

  • Prior supervisory or management experience required
  • Background in pet care, daycare, boarding, or similar environment preferred
  • Strong leadership, coaching, and communication skills
  • Sales-oriented mindset with a proactive, “lead from the front” approach
  • Ability to multitask and thrive in a fast-paced environment
  • High emotional intelligence and professionalism
  • Valid driver’s license
  • Weekend, holiday, and flexible availability required

  What You’ll Get

  • 401(k) with company participation
  • Health, dental, and vision benefits
  • Flexible scheduling
  • Training & leadership development programs
  • Employee discounts and perks

  Why K9 Resorts?

  This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.