K9 Resorts Part-Time Customer Service Representative

Luxury Pet Hotel Investment; Los Angeles (CA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k)

Health & dental benefits

Flexible scheduling

Training programs

Employee discounts

Job summary

K9 Resorts in Los Angeles, CA is seeking a Part-Time Customer Service Representative to deliver exceptional guest experiences at our luxury pet care resort. You will handle front desk duties, sales, and client interactions while upholding high standards of care for dogs.

Ideal candidates are sales-driven, excellent communicators, and comfortable with tech tools. The role requires weekend and holiday availability and offers supportive benefits and flexible scheduling.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with ability to close and upsell.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability.

Responsibilities

• Deliver 5-Star service across phone, in-person, and email.
• Convert inquiries into reservations and enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Skills

Sales mindset

Communication

Multitasking

Team player

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Position: K9 Resorts Part-Time Customer Service Representative

Location: Los Angeles, CA

Job Id: 114

# of Openings: 1

Customer Service Representative

LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales:

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations:

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.