K9 Resorts Part-Time Customer Service Representative

K9 Resorts; Middletown (NJ); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) with company participation

Paid time off

Flexible scheduling

Training & development programs

Employee discounts

Job summary

K9 Resorts in Middletown, New Jersey, is seeking a passionate Customer Service Representative to deliver exceptional client experiences in our luxury pet care environment. This part-time role involves engaging with clients via phone, in-person, and email, showcasing our services, and ensuring top-notch care for pets.

The ideal candidate will have a strong sales mindset, excellent communication skills, and availability for weekends and holidays. Training, employee discounts, and a 401(k) plan are part of the benefits offered.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Ability to thrive in a fast-paced, team-driven environment.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and turn tours into enrollments.
• Check pets in/out and ensure accurate accommodations and care instructions.

Skills

Sales-driven mindset

Excellent communication

Multitasking skills

Tools

POS systems

Microsoft Office

Job description

Customer Service Representative – LPHI | K9 Resorts

FLSA: Part-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

Client Experience & Sales:

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and turn tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations:

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k) with company participation
• Paid time off
• Flexible scheduling
• Training & development programs
• Employee discounts and perks