K9 Resorts Full-Time Customer Service Representative

K9 Resorts Luxury Pet Hotel; Middletown (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts is seeking a Customer Service Representative to be the face of our luxury pet care brand in a fast-paced, guest-focused environment. You will drive guest experiences, convert inquiries into reservations, and upsell services while maintaining high standards of care and hospitality.

The role requires strong sales instincts, excellent communication, and comfort with POS systems and scheduling tools.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with closing and upselling skills.
• Excellent communication and multitasking abilities.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service via phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Recommend services, packages, and upgrades tailored to each pet.
• Lead tours showcasing our luxury facility and standards.
• Document care instructions with precision and assist with daycare and basic pet care tasks.
• Monitor pet health and maintain sanitation standards.

Skills

Sales mindset

Excellent communication

Multitasking

Tech-savvy

Tools

POS systems

Scheduling software

Microsoft Office

Job description

Customer Service Representative

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.