General Manager

K9 Resorts Luxury Pet Hotel; Madison (NJ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Job summary

K9 Resorts Luxury Pet Hotel in Madison, NJ seeks a General Manager to lead operations, people, and performance at the highest level. You will own P&L, drive 5-star guest experiences, and build a high-performing team across departments.

Excellent communication, problem-solving, and a sales-driven mindset are essential. Valid driver’s license and weekend availability are required to manage a luxury pet resort successfully.

Qualifications

• 3–4+ years of management experience in pet care, hospitality, retail, or similar.
• Strong business acumen with P&L, labor, operations, and performance metrics.

Responsibilities

• Lead and develop Assistant Managers, Supervisors, and resort team members.
• Own full-cycle talent management: hiring, onboarding, coaching, and performance reviews.
• Oversee day-to-day operations across departments, ensuring cleanliness, safety and pet care standards.
• Drive revenue through service offerings, client retention, and enrollment growth; resolve high-level customer concerns.

Skills

People leadership

P&L management

Operations management

Sales-focused

Job description

LPHI | K9 Resorts Luxury Pet Hotel- Madison, NJ

FLSA: Full-Time Salary Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re seeking a dynamic General Manager to lead operations, people, and performance at the highest level.

What You’ll Do

As General Manager, you are the leader of the business—responsible for driving results, developing teams, and delivering an exceptional 5-star experience across every part of the resort.

Leadership & Team Development

Lead and develop Assistant Managers, Supervisors, and resort team members

Own full-cycle talent management: hiring, onboarding, coaching, and performance

Build a high-performance, accountability-driven culture

Conduct regular team meetings, coaching sessions, and performance reviews

Operations & Business Ownership

Oversee day-to-day operations across all departments

Ensure excellence in cleanliness, safety, and pet care standards

Manage scheduling, staffing levels, and labor efficiency

Maintain facility standards, vendor relationships, and inventory control

Customer Experience & Sales

Set and uphold 5-Star service expectations across all interactions

Drive revenue through service offerings, client retention, and enrollment growth

Personally resolve high-level customer concerns

Monitor feedback and continuously improve the guest experience

Marketing & Community Leadership

Act as a Brand Ambassador in the local community

Build partnerships with veterinarians, groomers, and pet-related businesses

Lead marketing initiatives to drive awareness and growth

Financial & Performance Management

Own P&L performance and profitability

Monitor KPIs and implement strategies to drive results

Manage expenses, payroll, and budgeting

Identify trends and opportunities to improve operational efficiency

What We’re Looking For

3–4+ years of management experience (pet care, hospitality, retail, or similar)

Strong business acumen (P&L, labor, operations, performance metrics)

Ability to lead teams, drive accountability, and develop talent

Excellent communication, problem-solving, and decision-making skills

Sales-oriented mindset with a focus on growth and results

Valid driver’s license

Flexible availability including weekends and holidays

What You’ll Get

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Employee discounts and perks

Why K9 Resorts?

This is more than a General Manager role—it’s an opportunity to run a business, lead a team, and drive real results in a growing, high-energy environment where people, pets, and performance matter.