K9 Resorts Assistant Manager

Luxury Pet Hotel Investment; Deerfield (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts in the United States is seeking an Assistant Manager to partner with the General Manager to lead teams across resort operations, service delivery, and growth initiatives.

You will develop Supervisors and frontline staff, manage scheduling and labor, and ensure a safe, high‑quality guest experience for pets and their owners. This leadership role offers growth and community engagement opportunities.

Qualifications

• Prior management or supervisory experience.
• Experience in pet care, daycare, boarding or similar environment.
• Strong leadership and coaching skills.
• Business-minded with an understanding of operations and performance metrics.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management to ensure efficiency.
• Oversee daily operations to maintain cleanliness, safety, and quality service.
• Monitor KPIs and contribute to operational and financial performance.
• Drive customer satisfaction through 5-star service at every interaction.
• Support local partnerships and community marketing efforts.

Skills

Leadership

Team development

Operations management

Customer service

Communication

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5‑Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high‑level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business‑minded with an understanding of operations and performance metrics
• Excellent communication and problem‑solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

We invest in our leaders so they can build high‑performing teams:

• 401(k)
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is your opportunity.