K9 Resorts Assistant Manager

Luxury Pet Hotel Investment; Troy (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development

Employee discounts and perks

Job summary

K9 Resorts is seeking an Assistant Manager to partner with the General Manager in Troy, Michigan, leading day-to-day operations, teams, and growth. You’ll drive performance, coach Supervisors and Pet Care Technicians, and ensure a 5‑Star guest experience for every dog and their owner.

Responsibilities span people leadership, operations, customer experience, and local marketing. A background in pet care and strong leadership, communication, and problem-solving skills are essential.

Qualifications

• Minimum 1–2 years of supervisory/leadership experience.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Strong leadership, coaching, and team development skills.
• Business-minded with understanding of operations and performance metrics.
• Excellent communication and problem-solving abilities.
• High emotional intelligence and professionalism.
• Valid driver’s license
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support recruiting, onboarding, and ongoing training.
• Drive accountability, performance management, and team engagement.
• Oversee scheduling, staffing, and labor management.
• Monitor KPIs and support operational and financial performance.
• Ensure delivery of 5‑Star service at every interaction.
• Support client conversion, tours, and retention strategies.
• Lead marketing outreach and community engagement.

Skills

People leadership

Pet care knowledge

Performance coaching

Operations acumen

Customer service

Communication

Emotional intelligence

Valid driver’s license

Job description

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

As an Assistant Manager, you’ll be a hands‑on leader partnering with the General Manager to drive performance, develop teams, and ensure operational excellence across the resort.

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5‑Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high‑level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business‑minded with an understanding of operations and performance metrics
• Excellent communication and problem‑solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

We invest in our leaders so they can build high‑performing teams:

• 401(k)
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high‑visibility role and grow your career, this is your opportunity.