K9 Resorts Assistant Manager

K9 Resorts Luxury Pet Hotel; Malvern (Chester County); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development programs

Employee discounts

Job summary

K9 Resorts Luxury Pet Hotel in Malvern, Chester County is seeking an Assistant Manager to lead operations and team development. In this role, you will oversee the delivery of premium pet care services, ensure operational efficiency, and create a culture of excellence among team members. Ideal candidates will have prior management experience, strong leadership skills, and a passion for animal care. The role includes benefits such as 401(k), health insurance, and flexible scheduling.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care, daycare, boarding, or similar environment preferred.
• Flexible availability including weekends and holidays.

Responsibilities

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians.
• Support scheduling, staffing, and labor management.
• Ensure delivery of 5-Star service at every interaction.

Skills

Leadership skills

Team development

Communication skills

Problem-solving abilities

Emotional intelligence

Job description

Assistant Manager

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management

• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.