K9 Resorts Assistant Manager

K9 Resorts; Hamilton (NJ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Paid time off

Flexible scheduling

Training & leadership development programs

Employee discounts

Job summary

K9 Resorts in Hamilton, NJ, is seeking an experienced Assistant Manager to lead the team and ensure exceptional customer experiences. In this role, you will coach, develop, and manage staff while overseeing daily operations and business performance.

Ideal candidates will have prior management experience, strong leadership skills, and a passion for pet care. The position offers competitive benefits including 401(k) participation, health coverage, paid time off, and flexible scheduling.

Qualifications

• Prior management or supervisory experience required.
• Experience in pet care or similar environment preferred.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, coach, and develop Supervisors
• Oversee daily operations for efficiency and safety
• Ensure delivery of 5-Star service at every interaction.

Skills

Leadership and team development

Communication skills

Problem-solving abilities

Business acumen

Job description

Job Overview

FLSA: Full-Time Hourly Non-Exempt. At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a driven Assistant Manager to help lead our team, operations, and growth.

What You’ll Do

Leadership & Team Development

• Lead, coach, and develop Supervisors, CSRs, and Pet Care Technicians
• Support recruiting, hiring, onboarding, and ongoing training
• Drive accountability, performance management, and team engagement
• Lead by example—setting the tone for culture, professionalism, and results
• Facilitate team meetings, huddles, and continuous feedback

Operations & Business Performance

• Serve as key holder and Manager on Duty (MOD)
• Support scheduling, staffing, and labor management
• Oversee daily operations to ensure efficiency, cleanliness, and safety
• Assist with inventory, procurement, and facility maintenance
• Monitor KPIs and support operational and financial performance

Customer Experience & Sales

• Ensure delivery of 5-Star service at every interaction
• Support conversion of leads, tours, and client retention strategies
• Handle and resolve high-level customer concerns
• Evaluate customer feedback and implement service improvements

Marketing & Community Engagement

• Act as a Brand Ambassador representing K9 Resorts in the community
• Support local partnerships, events, and marketing initiatives
• Help drive awareness and business growth through outreach efforts

What We’re Looking For

• Prior management or supervisory experience required
• Experience in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and team development skills
• Business-minded with an understanding of operations and performance metrics
• Excellent communication and problem-solving abilities
• High emotional intelligence and professionalism
• Valid driver’s license
• Flexible availability including weekends and holidays

What You’ll Get

• 401(k) with company participation
• Health, dental, and vision benefits
• Paid time off
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

Why K9 Resorts?

This is more than a job—it’s a leadership role in a fast-growing organization where you’ll have real impact on people, pets, and performance. If you’re ready to step into a high-visibility role and grow your career, this is your opportunity.

Apply today and grow your leadership career in luxury pet care!