K12 Education Support & Onboarding Specialist

Summit K12; Austin (TX); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid Time Off (PTO)

10 holidays + 1 floating holiday

Wellness resources

Job summary

Summit K12 seeks a Customer Support Representative in Austin, TX to serve as the first point of contact for district administrators and end-users of the Summit K12 curriculum. You will onboard new users, guide them on platform usage, and handle inquiries via email, phone, and tickets with professional communication.

Ideal candidates are organized, service-oriented, and able to clearly explain solutions. This role reports to the Customer Support Team Lead and offers full-time employment in a

Qualifications

• Strong verbal and written communication skills.
• Comfortable providing phone-based support.
• Attention to detail in handling inquiries and data.
• Ability to manage periods of high-volume workload.

Responsibilities

• Provide prompt, clear, and professional support via email, phone, and tickets.
• Assist customers with initial onboarding and account setup.
• Troubleshoot and resolve basic product issues using internal resources.
• Escalate complex issues to the escalations team with proper context.
• Document all customer interactions and resolutions in the support system.
• Contribute feedback to improve support resources and experiences.
• Collaborate with team members to ensure consistent coverage.
• Coordinate with Sales, Account Management, PD and Product teams for seamless transitions from purchase to usage.

Skills

Communication

Phone Support

Attention to Detail

Time Management

Tools

Google Workspace

Salesforce

Job description

Summit K12 seeks a Customer Support Representative in Austin, TX to serve as the first point of contact for district administrators and end-users of the Summit K12 curriculum. You will onboard new users, guide them on platform usage, and handle inquiries via email, phone, and tickets with professional communication.

Ideal candidates are organized, service-oriented, and able to clearly explain solutions. This role reports to the Customer Support Team Lead and offers full-time employment in a