K-12 Software Support Coordinator

Miami Valley Educational Computer Association (MVECA); Yellow Springs (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Miami Valley Educational Computer Association (MVECA) in Yellow Springs, Ohio, is hiring a Customer Service Coordinator to support the student software tools used by K-12 schools. This role focuses on delivering timely customer service, assisting client organizations with the use of software to collect, analyze, and maintain student data.

The ideal candidate will have a high school diploma (associates a plus), the ability to train others, strong problem-solving skills, and comfort working with

Qualifications

• High school diploma required; associate degree in technology desirable.
• Clear criminal record is required.
• Knowledge of computing environments.
• Ability to train and support clients in the use of software systems.
• Proficiency with spreadsheet software; knowledge of databases desirable.

Responsibilities

• Facilitates timely and effective customer support for K-12 software applications.
• Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data.

Skills

Customer service

Training clients

Support delivery

Interpersonal communication

Confidential information handling

Teamwork

Problem solving

Public interaction

Education

High school diploma

Associates degree or tech field desirable

Tools

Spreadsheet software

Databases

Job description

Miami Valley Educational Computer Association (MVECA) in Yellow Springs, Ohio, is hiring a Customer Service Coordinator to support the student software tools used by K-12 schools. This role focuses on delivering timely customer service, assisting client organizations with the use of software to collect, analyze, and maintain student data.

The ideal candidate will have a high school diploma (associates a plus), the ability to train others, strong problem-solving skills, and comfort working with