MVECA Customer Service Coordinator

Miami Valley Educational Computer Association (MVECA); Yellow Springs (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Miami Valley Educational Computer Association (MVECA) in Yellow Springs, Ohio, is hiring a Customer Service Coordinator to support the student software tools used by K-12 schools. This role focuses on delivering timely customer service, assisting client organizations with the use of software to collect, analyze, and maintain student data.

The ideal candidate will have a high school diploma (associates a plus), the ability to train others, strong problem-solving skills, and comfort working with

Qualifications

• High school diploma required; associate degree in technology desirable.
• Clear criminal record is required.
• Knowledge of computing environments.
• Ability to train and support clients in the use of software systems.
• Proficiency with spreadsheet software; knowledge of databases desirable.

Responsibilities

• Facilitates timely and effective customer support for K-12 software applications.
• Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data.

Skills

Customer service

Training clients

Support delivery

Interpersonal communication

Confidential information handling

Teamwork

Problem solving

Public interaction

Education

High school diploma

Associates degree or tech field desirable

Tools

Spreadsheet software

Databases

Job description

Miami Valley Educational Computer Association (MVECA) Miami Valley Educational Computer Association - Yellow Springs, Ohio Open in Google Maps

MVECA Customer Service Coordinator

Miami Valley Educational Computer Association (MVECA) Miami Valley Educational Computer Association - Yellow Springs, Ohio Open in Google Maps

This job is also posted in Ohio Education Job Board: Ohio’s resource for jobs in education

Job Details

Job ID: 5856783

Application Deadline: Posted until filled

Posted: Jul 28, 2026 12:00 AM (UTC)

Starting Date: To Be Determined

Job Description

The Miami Valley Educational Computer Association located in Yellow Springs, Ohio has an opening for a customer service coordinator on the student software support team.

Job Objective: Facilitates the delivery of timely and effective customer support for K-12 software applications associated with student information systems and/or library automation. Assists client organizations with the use of software tools that support the collection, analysis, and maintenance of student data.

Qualifications

• Minimum of a high school diploma. Associates degree in a technology related field is desirable.
• Documented evidence of a clear criminal record.
• Knowledge of computing environments.
• Ability to train and support clients in the use of software systems.
• Proficiency in the use of spreadsheet software. Knowledge of databases is desirable.
• Energetic self-starter able to work with minimum supervision.
• Ability to conceptualize, evaluate, prioritize, and solve complex problems.
• Ability to develop training materials and supplemental documentation.
• Ability to establish working relationships with co-workers and function as part of a cohesive team.
• Maintains high ethical standards, integrity, and professionalism.
• Able to work in an interruption intense environment.
• Ability to interact comfortably and confidently with the public.
• Ability to maintain confidentiality of privileged information.
• Ability to learn new skills and perform new job functions as work environment changes.

Other Desirable Qualifications

• Experience with K12 software applications: ProgressBook Student Information and Gradebook and/or INFOhio library automation software, SameGoal IEP forms management.
• Group presentation and customer training experience.
• Work experience in the information technology industry.
• Goal-oriented, career minded.

Position Type: Full-time

Job Categories:

Instructional Support > Educational Technology

Organization-level Positions > Coordinator

Other Professional > Other Professional

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Employment .
• .
• Yellow Springs, Ohio 45177
• Phone: [phone]
• Email: [e-mail]