Junk Removal and Customer Service

1-800-GOT-JUNK?; Sacramento (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Profit sharing

Tips

Full benefits package

Retirement options

Job summary

Southwind, the owner of 1-800-GOT-JUNK?, is hiring a Customer Experience Lead in Sacramento to deliver WOW moments, drive on-site sales, and ensure outstanding service for our customers every day. This is a full-time position with profit sharing, tips, and a strong emphasis on integrity and teamwork.

You will engage customers, lead pricing conversations, remove junk safely, operate box trucks with training, and represent the brand with a sharp appearance.

Qualifications

• Sales-driven with a passion for exceeding customer expectations.
• Friendly, personable, and focused on delivering outstanding service.
• Energetic and physically able to perform hands-on tasks.
• Reliable, hardworking, and a positive team contributor.
• Excellent problem-solving skills and organizational abilities.

Responsibilities

• Create WOW moments through outstanding customer service.
• Lead pricing conversations, close on-site sales, and deliver clear estimates.
• Remove junk safely from homes and businesses.
• Drive, navigate, and operate box trucks (training provided).
• Lift, carry, load, and maneuver items up to 75+ lbs.
• Represent our brand with integrity, professionalism, and a sharp appearance.

Skills

Sales-driven

People focused

Energetic

Dependable

Strong communicator

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

Junk Removal and Customer Service1-800-GOT-JUNK?Location: Sacramento, CA
Job Type: Full-Time
Pay: $27-$31/hr (Profit Share + Tips + 17/hr)

Are you looking for an active, hands-on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Sacramento team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands-on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem-solving skills and organizational abilities.

Role Overview:

As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

Professional Growth:

Our team members grow fast. Advancement pathways include:

• Operations Lead
• Director of People Development
• Director of Operations
• General Manager

We promote from within whenever possible! Pay Range: Average $29/hr Total Compensation

• Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

Company-Wide Standards (Required for All Roles):

DOT Medical Certification

• A valid DOT Medical Card is required for driving commercial vehicles.
• We’ll set it up and cover the full cost of obtaining your DOT Medical Certification.

Why Us?

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement:Anything is possible. Invest in people. Change the world.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.