Juniper Mist Wireless Operations Engineer

Quantum Technologies LLC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Quantum Technologies. LLC seeks a Juniper Mist Wireless Operations Engineer to be the first technical voice for branch staff and IT stakeholders when issues arise.

You’ll own incidents from first call to resolution, using Mist AI and Marvis, and hand over polished escalations to engineering. Between service desk and network engineering, you’ll improve incident handling, support branch openings and changes, write runbooks, and produce regular operations reports.

Qualifications

• 2+ years hands-on with Juniper Mist wireless.
• Strong knowledge of Mist AI, Marvis VNA, SLEs, templates and site/config.
• Solid Wi‑Fi fundamentals: 802.11a/b/g/n/ac/ax (Wi‑Fi 6/6E) and roaming.
• Hands-on troubleshooting of 802.1X, EAP-TLS/PEAP, RADIUS, and certificate-based authentication.
• Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, and basic routing.
• Experience with Juniper EX switches (Junos CLI) for access-layer troubleshooting.
• Proven experience in a customer-facing technical role: comfortable on the phone with non-technical users and senior stakeholders.
• Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.
• Strong written communication: clear tickets, escalation notes, and status updates.
• Ability to work in an on-call rotation.

Responsibilities

• Monitor SLEs across all branches and act on trends before users report them.
• Support branch openings, relocations, refreshes, and closures: AP onboarding, site setup in Mist, template assignment, and post-install validation.
• Write and maintain runbooks, troubleshooting guides, and knowledge articles for the service desk to improve first-call resolution.
• Find recurring issues and drive problem tickets to permanent fixes.
• Produce weekly/monthly operational reports: incident volume, MTTR, escalation rate, branch health, and top recurring issues.
• Follow ITIL-aligned incident, problem, and change management processes; no unapproved changes in production.
• Support the bank’s security and regulatory requirements (e.g., PCI DSS, GLBA, FFIEC guidance, SOX change controls, internal audit).
• Help identify rogue APs, unauthorized devices, and WIPS alerts, and escrow security events per policy.
• Keep accurate records and evidence for audits.

Skills

Juniper Mist

Mist AI

Marvis VNA

SLEs & templates

Wi-Fi fundamentals

802.1X/EAP-TLS

RADIUS/cert-based auth

VLANs & IP networking

Customer-facing comms

ITSM tools

On-call rotation

Tools

Junos CLI

Mist API

ServiceNow

Remedy

Jira Service Management

Ekahau

Job description

Quantum Technologies. LLC seeks a Juniper Mist Wireless Operations Engineer to be the first technical voice for branch staff and IT stakeholders when issues arise.

You’ll own incidents from first call to resolution, using Mist AI and Marvis, and hand over polished escalations to engineering. Between service desk and network engineering, you’ll improve incident handling, support branch openings and changes, write runbooks, and produce regular operations reports.