Network WIFI Engineers

Ethereum Technologies LLC; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Ethereum Technologies is seeking a Juniper Wi‑Fi Operations Engineer to support a banking client. You will be the first technical voice for branch staff and IT stakeholders, handling incidents from first call to resolution with Mist AI and Marvis.

You will operate between the service desk and network engineering, writing runbooks, supporting branch openings/relocations, and producing regular reports while following ITIL processes and security controls.

Qualifications

• Network or wireless operations with at least 2 years hands-on Juniper Mist wireless.
• Strong knowledge of Mist AI, Marvis VNA, SLEs, templates, site/org configuration, and Mist Edge concepts.
• Solid understanding of Wi‑Fi fundamentals: 802.11a/b/g/n/ac/ax, RF basics, channel planning, roaming, WPA2/WPA3-Enterprise.
• Hands-on troubleshooting of 802.1X, EAP-TLS/PEAP, RADIUS, and certificate-based authentication.
• Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, routing.
• Experience with Juniper EX switches (Junos CLI) for access-layer troubleshooting.
• Proven experience in a customer-facing technical role; comfortable on the phone with non-technical users and senior stakeholders.
• Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.
• Strong written communication: clear tickets, escalation notes, status updates.
• Ability to work in an on-call rotation.

Responsibilities

• Monitor SLEs (time-to-connect, successful connects, coverage, roaming, throughput, AP uptime) across all branches and take proactive actions on trends.
• Support branch openings, relocations, refreshes, and closures: AP onboarding, site setup in Mist, template assignment, post-install validation.
• Write and maintain runbooks, troubleshooting guides, and knowledge articles for the service desk to improve first-call resolution.
• Identify recurring issues and drive tickets to permanent fixes.
• Produce weekly/monthly operational reports: incident volume, MTTR, escalation rate, branch health, recurring issues.
• Follow ITIL-aligned incident, problem, and change management; no unapproved changes in production.
• Support security and regulatory requirements (PCI DSS, GLBA, FFIEC, SOX, internal audits).
• Identify rogue APs, unauthorized devices, and WIPS alerts; escrow security events per policy.
• Keep accurate records and evidence for audits.

Skills

Diagnostic mindset

Ownership

Calm under pressure

Clear communication

Process discipline

Continuous improvement

Tools

Mist AI

Marvis

Mist Edge

ServiceNow

Remedy

Jira Service Management

Ekahau

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description:

Our banking client runs Juniper Mist wireless across a large estate of branches, ATM lobbies, regional offices and corporate sites. Branch staff rely on Wi‑Fi for teller workstations, tablets used for account opening, guest access, and other connected devices — so when Wi‑Fi is down at a branch, customers notice.

We’re looking for a Juniper Wi‑Fi Operations Engineer who is the first technical voice branch staff and IT stakeholders hear when something goes wrong. You’ll own the issue from first call to resolution: talk calmly with a branch manager, work out what is really happening using Mist AI and Marvis, fix what can be fixed at the operations layer, and — when engineering is truly needed — hand over a clean, evidence‑backed escalation so the engineering team doesn’t have to start from scratch.

This role sits between the service desk and network engineering. Success means fewer unnecessary escalations, faster restoration for branches, and stakeholders who trust the network team.

Operations and continuous improvement:

Monitor SLEs (time‑to‑connect, successful connects, coverage, roaming, throughput, AP uptime) across all branches and proactively act on trends before users report them.

Support branch openings, relocations, refreshes, and closures: AP onboarding, site setup in Mist, template assignment, and post‑install validation.

Write and maintain runbooks, troubleshooting guides, and knowledge articles for the service desk to improve first‑call resolution.

Find recurring issues and drive problem tickets to permanent fixes.

Produce weekly/monthly operational reports: incident volume, MTTR, escalation rate, branch health, and top recurring issues.

Follow ITIL‑aligned incident, problem, and change management processes; no unapproved changes in production.

Support the bank’s security and regulatory requirements (e.g., PCI DSS, GLBA, FFIEC guidance, SOX change controls, internal audit).

Help identify rogue APs, unauthorized devices, and WIPS alerts, and escrow security events per policy.

Keep accurate records and evidence for audits.

Required qualifications:

Network or wireless operations/support, with at least 2 years hands‑on with Juniper Mist wireless.

Strong working knowledge of Mist AI, Marvis VNA, SLEs, templates, site/org configuration, and Mist Edge concepts.

Solid understanding of Wi‑Fi fundamentals: 802.11a/b/g/n/ac/ax (Wi‑Fi 6/6E), RF basics, channel planning, roaming (802.11k/v/r), and WPA2/WPA3‑Enterprise.

Hands‑on troubleshooting of 802.1X, EAP‑TLS/PEAP, RADIUS, and certificate‑based authentication.

Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, and basic routing.

Experience with Juniper EX switches (Junos CLI) for access‑layer troubleshooting.

Proven experience in a customer‑facing technical role: comfortable on the phone with non‑technical users and senior stakeholders.

Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.

Strong written communication: clear tickets, escalation notes, and status updates.

Ability to work in an on‑call rotation.

Preferred qualifications:

Juniper certifications: JNCIA‑MistAI (required within 6 months if not held), JNCIS‑MistAI preferred; JNCIA‑Junos a plus.

CWNA / CWAP / CWSP or equivalent wireless certification.

Experience supporting banking, financial services, or other regulated, multi‑site environments (retail, healthcare).

Familiarity with Juniper Mist Wired Assurance, WAN Assure / Session Smart Routing, or SRX branch firewalls.

Experience with Ekahau or similar tools for site surveys and validation.

Basic scripting or API use (Python, Mist API, Postman) to automate checks and reporting.

Key skills and attributes:

Diagnostic mindset — isolates the fault domain quickly and works from evidence, not guesses.

Ownership — stays with the issue and the customer until it’s resolved or properly handed off.

Calm under pressure — handles branch outages and frustrated users professionally.

Clear communicator — explains technical issues simply and writes escalations engineers can act on immediately.

Process discipline — respects change control and documentation in a regulated environment.

Continuous improver — turns repeat incidents into runbooks, automation, or permanent fixes.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.