Juniper Mist Wi‑Fi Operations Engineer

Ethereum Technologies LLC; Columbus (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

Ethereum Technologies is seeking a Juniper Wi‑Fi Operations Engineer to support a banking client. You will be the first technical voice for branch staff and IT stakeholders, handling incidents from first call to resolution with Mist AI and Marvis.

You will operate between the service desk and network engineering, writing runbooks, supporting branch openings/relocations, and producing regular reports while following ITIL processes and security controls.

Qualifications

• Network or wireless operations with at least 2 years hands-on Juniper Mist wireless.
• Strong knowledge of Mist AI, Marvis VNA, SLEs, templates, site/org configuration, and Mist Edge concepts.
• Solid understanding of Wi‑Fi fundamentals: 802.11a/b/g/n/ac/ax, RF basics, channel planning, roaming, WPA2/WPA3-Enterprise.
• Hands-on troubleshooting of 802.1X, EAP-TLS/PEAP, RADIUS, and certificate-based authentication.
• Working knowledge of switching and IP networking: VLANs, trunking, PoE, DHCP, DNS, STP, routing.
• Experience with Juniper EX switches (Junos CLI) for access-layer troubleshooting.
• Proven experience in a customer-facing technical role; comfortable on the phone with non-technical users and senior stakeholders.
• Experience with ITSM tools such as ServiceNow, Remedy or Jira Service Management.
• Strong written communication: clear tickets, escalation notes, status updates.
• Ability to work in an on-call rotation.

Responsibilities

• Monitor SLEs (time-to-connect, successful connects, coverage, roaming, throughput, AP uptime) across all branches and take proactive actions on trends.
• Support branch openings, relocations, refreshes, and closures: AP onboarding, site setup in Mist, template assignment, post-install validation.
• Write and maintain runbooks, troubleshooting guides, and knowledge articles for the service desk to improve first-call resolution.
• Identify recurring issues and drive tickets to permanent fixes.
• Produce weekly/monthly operational reports: incident volume, MTTR, escalation rate, branch health, recurring issues.
• Follow ITIL-aligned incident, problem, and change management; no unapproved changes in production.
• Support security and regulatory requirements (PCI DSS, GLBA, FFIEC, SOX, internal audits).
• Identify rogue APs, unauthorized devices, and WIPS alerts; escrow security events per policy.
• Keep accurate records and evidence for audits.

Skills

Diagnostic mindset

Ownership

Calm under pressure

Clear communication

Process discipline

Continuous improvement

Tools

Mist AI

Marvis

Mist Edge

ServiceNow

Remedy

Jira Service Management

Ekahau

Job description

Ethereum Technologies is seeking a Juniper Wi‑Fi Operations Engineer to support a banking client. You will be the first technical voice for branch staff and IT stakeholders, handling incidents from first call to resolution with Mist AI and Marvis.

You will operate between the service desk and network engineering, writing runbooks, supporting branch openings/relocations, and producing regular reports while following ITIL processes and security controls.