Junior Systems Administrator

Palmyra Area School District; Palmyra (Lebanon County); On-site; USD 60,000 - 72,000; Full time

Job summary

Join a forward-thinking educational institution as a Junior Systems Administrator, where you'll play a crucial role in supporting technology for teaching and learning. This full-time position combines hands-on technical support with systems administration, ensuring that all devices and systems function reliably. You'll collaborate with educators and IT staff to enhance the educational experience while managing device fleets and providing exceptional customer service. If you're passionate about technology in education and eager to make a difference, this role is perfect for you!

Benefits

Paid holidays

Vacation time

Sick leave

Flex time

Medical benefits

Dental benefits

Vision benefits

Prescription benefits

Tuition reimbursement

Pension plan

Qualifications

• 3+ years of experience in IT support and systems administration.
• Familiarity with managing large device fleets using MDM solutions.

Responsibilities

• Provide Tier 2/3 technical support and assist with escalated issues.
• Administer and support user accounts, backups, and systems.

Skills

Technical Support

Systems Administration

Device Management

AV Equipment Management

Communication Skills

Problem-Solving Skills

Education

Associate's or Bachelor's degree in Information Technology

Tools

HappyFox

Jamf

Microsoft Intune

Windows OS

macOS

Job description

This is a full-time confidential staff PASD position as Junior Systems Administrator.

Job Overview

The Junior Systems Administrator is a key client-facing member of the district’s technology team, supporting end-user devices, systems infrastructure, software deployments, and technical troubleshooting. This role blends hands-on support with systems administration duties while being detail-oriented, professional and utilizing expertise in educational technology and IT operations. The Junior Systems Administrator ensures that technology functions reliably for teaching, learning, and administrative needs across the district.

Essential Job Duties And Functions

• Technical Support & Help Desk
• Serve as a primary point of contact for technology support and service requests from staff and students.
• Provide Tier 2/3 technical support and assist with escalated issues.
• Assign, track, and monitor technology tickets in the HappyFox system, ensuring prompt and accurate resolution.
• Assist in training and mentoring HelpDesk technicians.
• Perform general HelpDesk and technician responsibilities across the district.
• Systems Administration & Device Management
• Administer and support user accounts, backups, and district-managed systems.
• Monitor system performance and troubleshoot issues related to hardware, software, or network services.
• Support the deployment and maintenance of Windows, iOS, and macOS devices, including configuration, updates, and compliance.
• Manage MDM platforms such as Jamf and Microsoft Intune for device policy and software distribution
• Maintain software deployment processes, device imaging, and inventory tracking systems.
• Software & Testing Support
• Work with educators and IT staff to develop and manage software installations in lab and classroom settings.
• Support testing platforms including PSSA, SAT, BlueBook, WIDA, and maintain DRC caching servers.
• Monitor student device use via Securly and provide reporting as needed.
• Audiovisual (AV) Support
• Set up and support AV systems across classrooms and event spaces (projectors, smart boards, sound systems, video conferencing).
• Provide AV assistance for school events, staff training, and meetings.
• Train staff on AV tools and ensure systems are maintained and functional.
• Knowledge Management & Documentation
• Develop and maintain internal documentation and procedures for recurring technical issues.
• Update the district’s support knowledge base to provide accessible, accurate help resources for staff and technicians.
• Assist in documenting systems and training materials for internal use.
• Collaboration, Planning & Procurement Support
• Work with the tech team and vendors to manage hardware inventory, purchasing, and end-of-life planning.
• Stay current with hardware/software trends relevant to K–12 education.
• Assist in technology planning and implementation for summer deployments and refresh cycles.
• Collaborate with instructional technology teams to support district digital learning initiatives.

Required Qualifications:

• Associate’s or Bachelor's degree in Information Technology, Computer Science, or related field preferred (or equivalent experience.)
• 3+ years of experience in IT support, systems administration, network management or educational technology.
• Familiarity with managing large device fleets using MDM solutions (Jamf, Intune).
• Experience with Windows and Apple operating systems and software packaging/distribution tools.
• Strong understanding of K–12 instructional technology needs and support environments.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
• Proficiency in managing AV equipment and systems (e.g., Crestron, Zoom Rooms, projectors).
• Strong problem-solving, organizational, and communication skills.
  
  

Preferred Qualifications:

• Experience in a K-12 educational environment.
• Familiarity with school information systems (SIS) and learning management systems (LMS).
• Certifications (CompTIA A+/Network+, Microsoft, Google, etc.).
  
  

Job Requirements:

• Must have the ability to work independently and cooperatively in a team-oriented environment.
• Must display excellent customer service skills and have strong problem-solving skills.
• Must possess great attention to detail, excellent organizational skills, the ability to follow-up with customers, and be able to establish and maintain effective working relationships with students, staff, and the community.
• Proven ability to communicate concisely both in oral and written form.
• Must have the ability to use and maintain confidential information and have an awareness of all district requirements and policies.
• Must be able to lift up to 50 lbs. independently.
  
  

Compensation Information:

• Salary Range: $60,091.20 - $71,635.20
• Paid holidays, vacation, sick, and flex time.
• Amazing family benefits - medical, dental, vision, and prescription benefits - are provided by PASD with two (2) medical plans for employees to choose from!
• Our PPO medical plan has a $500 (individual) or $1,000 (family) deductible.
• Our High Deductible medical plan has a $2,000 (individual) or $4,000 (family) deductible - and PASD contributes $1,500 (individual) or $3,000 (family) into your Health Savings Account annually.
• If you do not need benefits, a paid waiver is provided annually!
• A $20,000 life insurance policy provided at no cost to the employee.
• Palmyra Area School District will pay the full cost of tuition and any reasonable expenses for courses, workshops, seminars, conferences, or in-service training sessions (up to $1,200/year.)
• After five (5) years of service to PASD, a full-time support staff employee is eligible to apply for an adjustment to the mid-point hourly wage applicable for the position PLUS the wage increase for the applicable year.
• Employees will have a pension through the Pennsylvania School Employee Retirement System (PSERS.)
• Employees are eligible to participate in 403(b) and Roth 403(b) programs.

Interested in applying for this position?

Submit your application at https://www.applitrack.com/palmyra/onlineapp/ OR submit only your cover letter and resume to [e-mail].

NOTE: Upon hire, a PA Child Abuse Clearance, PA Criminal Record Check, and FBI Background Check will need to be completed.

• We want you to submit your application if you are interested in being considered - even if you do not have all the required items at the time of application. If you do not have all the items required at the time of application, please submit a Word.doc with an explanation of where you are at in each process to be able to submit your application by the deadline. For example, if you are waiting on a letter of reference, simply upload a Word.doc that states "requested reference letter from [NAME] on [DATE]. Upon receipt, log back into your account and replace the Word.doc with the actual document received.
  
  

Internal applicants are required to submit an application, resume, and letter of interest. To apply as an internal candidate, please click "View internal positions."

Questions? Contact HR.

Mrs. Angela Hepner, Director of Human Resources

Palmyra Area School District, District Office

1125 Park Drive, Palmyra, PA 17078

[e-mail] (preferred)

[phone], Option 9