System Administrator Sr (Desktop Support)

Barone Consulting; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a System Administrator Sr (Desktop Support) to enhance the efficiency of IT operations. In this role, you will provide frontline support for desktop systems, manage user accounts, and ensure optimal performance through regular maintenance. The ideal candidate will have a strong background in desktop support, excellent customer service skills, and the ability to communicate technical concepts effectively. Join a dynamic team focused on innovative IT solutions and contribute to impactful projects that support end-users globally. This is a fantastic opportunity for IT professionals eager to grow in a fast-paced environment.

Qualifications

• 5+ years of experience in desktop support or similar IT role.
• Strong knowledge of Windows OS and Microsoft Office suite.

Responsibilities

• Provide frontline support for desktop systems, troubleshooting hardware and software issues.
• Manage user accounts, permissions, and access rights.
• Install, configure, and maintain desktop operating systems and applications.

Skills

Desktop Support

Windows Operating Systems

Microsoft Office Suite

Customer Service Skills

Basic Networking Concepts

Security+ Certification

Active Directory

Remote Desktop Support Tools

Education

PhD

Master's Degree

Bachelor's Degree

Associates Degree

High School Diploma/GED

Tools

ServiceNow

Job description

System Administrator Sr (Desktop Support)

System Administrator Sr (Desktop Support)

Position:

Full-time

Clearance:

TS-SCI-Poly

Highly Competitive

We are looking for highly energetic, TS-SCI cleared, IT professionals who are interested in joining our seasoned team of technologists. We are focused on driving significant enhancements in the efficiency and effectiveness of enterprise-wide IT operations and performing routine O&M for an IC agency. The program itself supports a broad range of IT enterprise services for end-users around the globe, with smaller project teams that focus on particular areas (i.e. Platform as a Service, Application Services, Cloud Computing, High Performance Computing, API Management, etc.). We are looking for hands-on professionals, team players, and engaged individuals who enjoy keeping up with the latest tech stacks and technology trends. We have positions open at all levels and in multiple geographies.

Basic Qualifications:

• TS/SCI clearance w/ CI poly
• You must meet one of the below combinations of education and RELEVANT experience to be considered:

Level 1 - Junior

• Masters Degree + 0 Years Experience
• Bachelor’s Degree + 2 Years Experience
• Associates Degree + 4 Years Experience
• High School Diploma/GED + 6 Years Experience

Level 2 - Mid

• PhD + 0 Years Experience
• Masters Degree + 2 Years Experience
• Bachelor’s Degree + 4 Years Experience
• Associates Degree + 6 Years Experience
• High School Diploma/GED + 8 Years Experience

Level 3 - Senior

• PhD + 2 Years Experience
• Master’s Degree + 4 Years Experience
• Bachelor’s Degree + 6 Years Experience
• Associates Degree + 8 Years Experience
• High School Diploma/GED + 10 Years Experience

Level 4 - Expert

• PhD + 4 Years Experience
• Master’s Degree + 6 Years Experience
• Bachelor’s Degree + 8 Years Experience
• Associates Degree + 10 Years Experience
• High School Diploma/GED + 12 Years Experience

Specific Duties and Responsibilities:

• Provide frontline support for desktop systems, including troubleshooting hardware and software issues
• Manage user accounts, permissions, and access rights
• Install, configure, and maintain desktop operating systems and applications
• Respond to and resolve user tickets in a timely and professional manner
• Perform regular system maintenance and updates to ensure optimal performance and security
• Assist with the implementation of new technologies and software deployments
• Document technical solutions and maintain knowledge base for common issues
• Collaborate with other IT teams to resolve complex issues and improve overall service delivery
• Provide basic network troubleshooting and support
• Conduct user training sessions on new software or hardware as needed

Required Qualifications and Skills:

• 5+ years of experience in desktop support or similar IT role
• Strong knowledge of Windows operating systems and Microsoft Office suite
• Familiarity with basic networking concepts and troubleshooting
• Excellent customer service skills and ability to communicate technical concepts to non-technical users
• Security+ certification or ability to obtain within 90 days of hire
• TS/SCI Clearance required and eligibility to obtain CI Poly
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Willingness to provide occasional after-hours support

Desired Qualifications and Skills:

• Experience with remote desktop support tools
• Knowledge of Active Directory and Group Policy
• Familiarity with IT service management tools (e.g., ServiceNow)
• Experience in a government or intelligence community environment

Desired Certifications:

• Security+ certification or ability to obtain within 90 days of hire