Junior Systems Administrator

Promote Project; Oregon (IL); Remote; USD 75,000 - 85,000; Full time

Job summary

Join a forward-thinking organization as a Junior Systems Administrator, where you will play a pivotal role in developing and managing the ServiceNow environment. This remote position offers the chance to work with a dedicated team in a cloud-native setting, contributing significantly to the company's infrastructure while honing your skills. You'll engage with various departments to create custom solutions and improve processes, all while ensuring compliance and security standards are met. If you're a proactive self-starter looking for growth in a supportive environment, this opportunity is perfect for you.

Benefits

Medical, dental, vision benefits effective day 1

401K with match

Generous PTO plus paid holidays

Paid parental leave

Flexible location

Career growth opportunities

Collaborative environment

Qualifications

• Direct experience as a ServiceNow Administrator is required.
• Strong communication skills to convey technical info to non-tech personnel.

Responsibilities

• Develop and administrate ServiceNow environment and assist with user training.
• Maintain security controls for HIPAA compliance and manage routine environment.

Skills

ServiceNow Administration

Interpersonal Communication

Autonomous Work

Scripting (PowerShell, HTML, JavaScript, Bash, Python)

Healthcare IT Knowledge

Education

Four-year college degree in IT or Computer Science

Two years of experience in Administrator/Engineer role

Tools

ServiceNow

Microsoft Power Platform

Azure Automation

Job description

Junior Systems Administrator

Location

Remote

Salary

$75,000 - $85,000 a year

Description

As a remote-first and cloud-native organization, Talkiatry relies entirely on SaaS infrastructure to operate effectively. The Enterprise infrastructure team is responsible for maintaining and growing this SaaS infrastructure to power our mission. We are a small team with tremendous responsibility, so each new member has both a significant impact on our corporate culture and the opportunity to develop career-defining skills.

In this role, you will be part of a group developing the ServiceNow environment for Talkiatry and assisting with the migration of users and data from legacy systems. You will be working under the direction of our Senior Systems Administrator in charge of ServiceNow. Your primary areas of focus will be development of workspaces for each of our departments including queues, catalog items, and workflows. After the initial deployment, you will be responsible for routine environment management, maintaining and monitoring security controls to ensure HIPAA compliance and isolation of confidential data, implementing features/projects as they are approved, assisting our service desk with troubleshooting and resolution of end-user issues, and developing knowledgebase items for new ServiceNow features and functionality. As an added bonus, you will have essentially unlimited growth potential as you will be a major contributor in building a brand-new piece of Talkiatry’s core infrastructure.

You will:

• Develop and administrate our ServiceNow environment and assist with user adoption/training within the organization.
• Develop and refine policy and procedure documentation for internal and end-user distribution.
• Meet with core staff and stakeholders throughout the organization to plan projects, provide training, discuss improvements, etc.
• Develop custom solutions and automations throughout the organization.

You have:

• A four-year college degree preferably related to IT or Computer Science OR a minimum of two years of progressive and demonstrable experience in an Administrator/Engineer role (Systems, SaaS, Device, Server, etc.).
• Ability to reliably work autonomously within the scope of assigned tasks – we dislike micromanagement.
• Strong interpersonal, oral, and written communication skills with the ability to convey complex technical information to non-technical personnel.
• A confident self-starter – you proactively take on projects or tickets in the queue without having to be assigned tasks.
• Minimum one (1) year of experience as a ServiceNow administrator – if you have any ServiceNow certifications, please provide a copy of your certificate(s) or a screenshot of your Now Learning profile showing the certification(s) with your application.
• Please note: Direct experience as a ServiceNow Administrator is required for this position. Candidates without this experience will not be considered.

A "bonus" if you have:

• Experience in a healthcare IT setting – especially regarding digital privacy, compliance requirements, and security best practices.
• Experience with at least one of the following scripting languages: PowerShell, HTML, JavaScript, Bash, or Python – if you have a public repo we can review, please include that in your application!
• Experience using the Microsoft Power Platform and Azure Automation to create infrastructure automations.

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care.
• Collaborative environment: be part of building something from the ground up at a fast-paced startup.
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC.
• Excellent benefits: medical, dental, vision effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first.

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work.

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

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Job type:

Remote job

Tags

• saas
• security
• python
• technical
• growth
• administrator
• microsoft
• senior
• junior
• health
• healthcare