IT Systems Administrator

Agital Holdings, LLC; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in integrated marketing is seeking a hands-on IT Administrator to lead SaaS applications and support IT operations. This remote role involves managing cloud applications, ensuring service quality, and implementing cybersecurity controls. Candidates should have extensive experience with Microsoft 365 and Google Workspace, along with strong problem-solving skills. Join a dynamic team committed to innovation and growth.

Benefits

Unlimited PTO

401k with company match

Company paid life insurance

Qualifications

• 5+ years in IT administration or end-user support.
• Extensive experience with Microsoft 365 and Google Workspace.

Responsibilities

• Lead administration of SaaS applications including Microsoft 365 and Google Workspace.
• Manage and administer day-to-day IT systems and cloud apps.
• Support the front-line service delivery team in addressing escalated support issues.

Skills

Critical Thinking

Problem Solving

Leadership

Communication

Adaptability

Education

BS/BA in IT

Tools

Microsoft 365

Google Workspace

PowerShell

GAM

Hubspot

Salesforce

Netsuite

Job description

Agital is the Impact agency. We’re an integrated marketing company serving clients of all sizes and across a variety of industries with services including paid and organic search, social, and programmatic, public relations (PR), business consulting, marketing automation, website development, UX design, and more. Our team of digital marketing and holistic strategy experts are nimble, using the latest data sourced from our industry-leading proprietary software paired with decades of experience to achieve measurable growth.

At Agital, we challenge the status quo and embrace innovation and agility to propel our business toward measurable, impactful results. Trust is our currency, and momentum is our mantra. We invest in our people, our clients, and our partners to foster an environment primed for growth.

With decades of expertise guiding our insights-driven services, we craft revolutionary marketing strategies that seamlessly integrate tech and talent, daring to defy convention and designed for impact.

POSITION SUMMARY

Reporting to the SVP of IT and Cybersecurity, you will lead administration of SaaS applications including Microsoft 365 and Google Workspace, and you will serve as a service desk escalation point, i.e., level 2/3 support, for all core IT applications and services. The primary responsibilities of your role will be to:

• Act as the hands-on technical lead for a growing IT team in a 100% cloud-based organization
• Perform major system migrations and consolidations internally and in coordination with external partners, to include M365 and Google Workspace migrations
• Closely support the SVP of IT and Agital’s MSP to
• ensure a high level of service quality and efficiency are consistently delivered throughout the organization
• further establish the corporate IT platform as a scalable and agile function throughout the business
• develop and implement standards and processes for IT and Service Delivery
• manage a diverse set of partners and internal stakeholders including the MSP
• manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services
• deliver various M&A and growth related initiatives as needed

This role is 100% remote with limited travel expectations.

You will bring these qualities to the table:

• Excellent critical thinking and problem-solving skills with ability to ask the right questions to diagnose and resolve technical problems
• A tactical mindset, i.e., plan, test, pilot, validate, deploy thought process ensuring quality results
• Familiarity with an outsourced IT operating model and/or MSP
• An awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives
• Excellent written and verbal communication skills
• Leadership aspiration
• High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity
• A strong ability and willingness to adapt to and facilitate change with the organization

REPORTING TO YOU

This is a new role that will have initial support from Agital’s IT MSP. The MSP is a strong partner and has been in place since Agital was founded. Currently this role does not have any direct reports, but it will have the opportunity to influence and help determine a future staffing and operational model for IT – this is expected to include supporting the SVP of IT in building out an internal team in line with Agital’s growth strategy.

WHAT YOU WILL DO

• Manage and administer day-to day IT systems and cloud apps including:
• M365, Google Workspace, and other common business and collaboration tools (Adobe, DocuSign, Clickup, etc.)
• Identity management (Azure)
• Core business applications (Hubspot, Salesforce, Netsuite)
• Cloud infrastructure (email routing, domain names, and DNS)
• Execute key IT and Cyber projects such as cloud tenant migrations, rebrands, and implementation of new cyber controls
• Support the front-line service delivery team in addressing escalated support issues, acting as the MSP’s primary point of escalation
• Closely support the SVP of IT and Agital’s MSP to
• define key processes and SOPs ensuring efficient IT operations and a world-class employee experience, e.g. employee onboarding, offboarding, IT support
• track and manage IT hardware and software assets
• ensure a high-level of quality and employee satisfaction
• manage IT and division vendor contracts, ensuring licenses and subscriptions are right-sized and spend is in line with usage and budget
• facilitate change management through effective planning, communication, and project/task management

KEY FUNCTIONS

• IT operations
• Process and change management
• Service delivery, remote support, and incident escalation
• Systems administration and engineering
• Asset management
• Cybersecurity controls and identity management
• Project and task management

WHAT YOU'LL NEED

• BS/BA in IT, Information Systems, or related field
• 5+ years previous work experience in IT administration or end-user support
• Extensive experience with Microsoft 365 and Google Workspace including in a hands-on capacity administering and configuring these platforms
• This must include the use of either PowerShell or GAM. [MH1]
• Extensive experience managing or supporting cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom)
• Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services
• Working knowledge of IT service management concepts and frameworks such as ITIL
• Working knowledge of cybersecurity detective and preventative controls for information and data protection
• Conceptual knowledge of privacy and compliance rules and regulations
• Certifications including Microsoft, Azure, Google, ITIL, CompTIA preferred

We believe that great work is only possible with great people.We want to find people who believe in our mission, vision and values and feel inspired to grow while they’re here. You have flexibility to work remotely or in one of our offices. We want you to work where you can do your best work.

OUR PEOPLE AND CULTURE

We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring more creativity and innovation to everything we do. We want Agital to be one of the most rewarding places you will ever work.

WHAT WE OFFER

A dynamic and rewarding work culture! At Agital, we want to improve the state of our world. Each of us has a responsibility to drive equality and inclusion in our communities and workplace. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual, and we understand that inclusion is more than just diversity – it’s about belonging. We celebrate the fact that everyone is unique, and that’s what makes us so good at what we do. We pride ourselves on being a company that embraces difference and truly represents the diverse clients we work with.

BENEFITS AND COMPENSATION

We have a robust benefits program, unlimited PTO, 401k with company match, company paid life insurance, and lots of other perks!

Compensation for this role is commensurate with experience and skills.

No agencies please. Agital is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. This job description may not be complete, and roles and responsibilities may change. We cannot offer visa support at this time.