Junior System Engineer

belaytechnologies; Fort Meade (MD); On-site; USD 105,000 - 200,000; Full time

Benefits offered by this job

8 weeks paid leave

10% matching in 401(k) contributions

$5,000 annual training/tuition

Student Loan Repayment Program

100% company-funded HSA

Rich medical coverage

Dental coverage including orthodontia

Up to $420,000 in life insurance

Amazon Prime, gym reimbursement, monthly lunches

Job summary

Belay Technologies in Fort Meade, Maryland is seeking a System Engineer for our intel team. This role involves providing 24x7 support to an Operations Center for Identity, Credential and Access Management systems, working on resolving access issues and supporting development teams.

The ideal candidate will have strong analytical skills, TS/SCI clearance, and experience in customer support, among other qualifications. Joining us means being part of a company recognized as one of the Best Places to Work!

Qualifications

• TS/SCI Clearance with polygraph.
• Seven years' experience as a System Engineer in similar programs.
• Five years of additional experience may substitute for a degree.

Responsibilities

• Monitor ICAM systems and provide Tier 1 & Tier 2 support.
• Assist customers integrating with Enterprise and IC Attribute services.
• Resolve access issues for end-users.

Skills

Online and telephone customer support

Public Key Infrastructure (PKI)

Attribute Based Access Control (ABAC)

Entitlements Management

LDAP directories

SQL and basic database querying

RESTful services

Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)

Linux operating systems

Education

Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline

Job description

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021!

Belay Technologies is seeking a System Engineer to join our intel team. We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently and must be a fast learner to understand the technologies and operational environment quickly.

Candidates should have the following qualifications:

• TS/SCI Clearance with polygraph
• Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity.
• Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years' experience.

Experience with knowledge of:

• Online and telephone customer support
• Public Key Infrastructure (PKI)
• Attribute Based Access Control (ABAC)
• Entitlements Management
• LDAP directories
• SQL and basic database querying abilities
• RESTful services
• Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
• Linux operating systems

Ability to:

• Analyze system applications and perform troubleshooting.
• Understand and communicate complex software systems.
• Modify Confluence pages and write technical documentation to support customers.
• Assist with educating/training customers on software capabilities.
• Assist with understanding and defining customer needs.
• Work independently

Perks and Benefits:

• 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday, 11 paid holidays and optional leave up to 6 days through Belay's volunteer program
• 10% matching in 401(k) contributions vested on day one
• $5,000 annual training/tuition
• Student Loan Repayment Program
• 100% company-funded HSA
• Rich medical coverage (100% coinsurance)
• Dental coverage including orthodontia
• Up to $420,000 in life insurance, premiums 100% company funded
• Amazon Prime, gym reimbursement, monthly lunches, games and prizes
• Pet adoption program, generous referral bonus program, fun events, and more!

Salary Range: $105,000 to $200,000

Belay Technologies is a certified Service-Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington area). Belay Technologies specializes in systems automation and full stack development. Belay Technologies provides leading technology and engineering solutions to the DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers, test engineers, systems engineers, systems administrators, database engineers and other tech services. We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.