Junior Support I.T.

Wood Automotive Group; Newport (RI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Exceptional Benefits Package

Pension Plan with employer contrib.

Employee Assistance Program

Corporate rates at wellness programs

Group social events and company perks

Job summary

Wood Automotive Group is seeking a Junior Support IT in Canada to handle day-to-day helpdesk duties and assist the IT Operations Manager with network and system management. Pay attention to hardware, imaging software, Windows, and vendor programs.

The role requires travel between multiple company locations and owning a reliable vehicle. Excellent problem-solving and communication skills are essential; the candidate will also assist with inventory and ordering of hardware and software.

Qualifications

• Certificate or Diploma in an IT related field.
• Interest in technology and willingness to learn.
• Knowledge of IT concepts, software and technologies.
• Troubleshooting and problem-solving skills.
• Familiarity with PC and Networks; strong written and verbal communication.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide helpdesk support via email, in person, or phone.
• Troubleshoot and repair PC/Mac peripherals and applications both in person and remotely.
• Help users minimize downtime and increase productivity.
• Contact third parties to resolve issues when needed.
• Log and monitor support tickets and escalate when necessary.
• Document workflows and processes; set up new user accounts.

Skills

Troubleshooting

Networking knowledge

Windows OS

Helpdesk skills

Documentation

Vehicle travel readiness

Education

IT certificate or diploma

Tools

Windows

Job description

The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for a Junior Support I.T. to join our Wood Automotive Group team!

The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you've got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.

Required Schedule: Tuesday to Saturday 10AM - 6PM

About the Role:

We are seeking an individual with great people skills that is highly motivated and has the right attitude to learn in a fast pace and growing environment. The successful candidate will have good troubleshooting skills and exceptional understanding of computer hardware, disk imaging software, Windows and third-party vendor programs, networking knowledge and the ability to troubleshoot network issues. The Junior Support I.T. will be responsible for day-to-day helpdesk and assisting I.T. Operations Manager with the overall network and system management. In addition, this individual will help with the related development activities, inventory and ordering of hardware and software requirements.

This individual will also be responsible for providing input, analysis, and recommendations on matters related to information technology and systems. Candidates must have their own reliable vehicle, as travel between multiple company locations will be required.

ESSENTIAL DUTIES WILL INCLUDE, BUT NOT LIMITED TO:

• Providing helpdesk support to queries via email, in person, or phone.
• Assisting with troubleshooting and repairing issues related to PC's, Mac's, peripherals, mobile devices and other applications both in person and remotely.
• Helping users minimize downtime and increase productivity.
• Contacting third parties as needed to resolve issues.
• Logging and monitoring support tickets and escalating issues when necessary.
• Ability to document workflows and processes.
• Setting up accounts for new users.
• Other duties as assigned by management.

SKILLS AND QUALIFICATIONS:

• Certificate or Diploma in an IT related field.
• Have an interest in technology and a willingness to learn.
• Knowledge and understanding of various IT concepts, software and technologies.
• Troubleshooting and problem-solving skills.
• Familiarity with PC and Networks.Excellent communication skills both written and verbal.
• Ability to lift heavy objects up to 50lbs.

Requirements:

Own reliable vehicle, Valid Class 5 AB Driver's Licence and a clean driver's abstract -as this position will require daily site-to-site travel.

Some of the rewards of joining our team:

• Exceptional Benefits Package
• Pension Plan with employer contributions - free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks.

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.