Junior Support Engineer

E-Solutions; Irving (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

E-Solutions in Irving, TX is seeking junior-level Production Support Engineers with hands-on Linux/Unix and SQL experience to handle incidents and automate routine tasks. You will work in a hybrid model, supporting rotations, weekends, and on-call shifts.

You will investigate incidents, perform RCA, write shell scripts, and coordinate with development and infrastructure teams to ensure SLA adherence and smooth operations.

Qualifications

• Investigate and resolve application support tickets within SLAs.
• Troubleshoot production issues and perform root cause analysis.
• Execute SQL queries for data validation and issue resolution.
• Perform Linux file handling and command-line operations.
• Write basic Shell scripts to automate repetitive tasks.
• Monitor application health and identify operational issues.
• Coordinate with development, infrastructure, and business teams.
• Maintain incident logs, support documentation, and runbooks.
• Use AI tools such as Gemini and GitHub Copilot to improve troubleshooting and automation.
• Support rotational shifts, weekends, and on-call schedules as required.
• SQL Query Writing
• Data Analysis & Validation
• Production Support
• Incident & Ticket Management
• Root Cause Analysis (RCA)
• Shell Scripting
• SLA Management & Troubleshooting
• 2–3 years of relevant experience.
• Basic to intermediate Linux/Unix and SQL skills.
• Understanding of production support and incident management processes.
• Strong troubleshooting, communication, and problem-solving skills.
• Willingness to learn, automate routine tasks, and work in rotational shifts.

Responsibilities

• Investigate and resolve application support tickets within SLAs.
• Troubleshoot production issues and perform RCA.
• Run SQL queries for data validation and fixes.
• Perform Linux file handling and command-line operations.
• Write basic Shell scripts to automate tasks.
• Monitor application health and incident trends.
• Coordinate with development, infra, and business teams.
• Maintain runbooks and incident logs.
• Use Gemini and GitHub Copilot to aid troubleshooting.
• Support rotating shifts, weekends, and on-call.

Skills

Linux/Unix

SQL

Troubleshooting

Communication

Automation scripting

Root cause analysis

Incident management

Tools

GitHub Copilot

Gemini

Job description

We are looking for junior-level Production Support Engineers with hands-on experience in Linux/Unix, SQL, troubleshooting, and AI productivity tools. The role involves investigating application incidents, resolving support tickets within SLAs, performing root cause analysis, and automating routine operational tasks.

• Investigate and resolve application support tickets within agreed SLAs.
• Troubleshoot production issues and perform root cause analysis.
• Execute SQL queries for data validation and issue resolution.
• Perform Linux file handling and command-line operations.
• Write basic Shell scripts to automate repetitive tasks.
• Monitor application health and identify operational issues.
• Coordinate with development, infrastructure, and business teams.
• Maintain incident logs, support documentation, and runbooks.
• Use AI tools such as Gemini and GitHub Copilot to improve troubleshooting and automation.
• Support rotational shifts, weekends, and on-call schedules as required.
• SQL Query Writing
• Data Analysis & Validation
• Production Support
• Incident & Ticket Management
• Root Cause Analysis (RCA)
• Shell Scripting
• SLA Management & Troubleshooting
• 2–3 years of relevant experience.
• Basic to intermediate Linux/Unix and SQL skills.
• Understanding of production support and incident management processes.
• Strong troubleshooting, communication, and problem-solving skills.
• Willingness to learn, automate routine tasks, and work in rotational shifts.
• Irving, TX – Hybrid, 2–3 days onsite.
• Junior candidates with 2–3 years of experience are welcome.
• Must be flexible with rotational shifts, weekends, and on-call support.
• Strong focus on SLA adherence, incident resolution, and customer satisfaction.