Junior Supply Chain & Operations Program Coordinator

MDSi, Inc.; Alpharetta (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

MDSi, Inc. is seeking a Program Coordinator I to provide operational and administrative support for customer programs in Alpharetta, GA.

You will coordinate routine activities, process transactions, maintain system data, and assist with day‑to‑day program execution under supervision. The role partners with Operations, Logistics, Sales, Procurement, and Repair Services to support inventory management, order fulfillment, customer requests, and reporting.

Qualifications

• Associate's or Bachelor's degree in Business, Supply Chain, Operations, or a related field preferred.
• 1–3 years of experience in customer service, logistics, supply chain, inventory management, or a related operational role.
• Equivalent combination of education and experience.

Responsibilities

• Serve as a day-to-day point of contact for routine customer operational requests.
• Respond to customer inquiries promptly and professionally.
• Provide Level I customer support by resolving routine issues and escalating more complex matters to a Program Coordinator II or Program Manager.
• Maintain positive working relationships with customers and internal stakeholders.
• Support the daily operational activities of assigned customer programs.
• Process customer orders, transfers, replenishments, repair requests, warranty transactions, and asset movements.
• Assist in coordinating inbound and outbound inventory activities.
• Coordinate customer asset shipments using approved freight carriers.
• Monitor assigned work queues to ensure timely completion of customer requests.
• Maintain accurate customer and inventory information within company systems.
• Assist with customer-specific operational tasks and special requests.
• Maintain customer inventory levels and location information within MDSI systems.
• Assist with inventory reconciliations and research inventory discrepancies.
• Process inventory transactions accurately and timely.
• Support data accuracy across ERP and customer management systems.
• Escalate inventory concerns requiring additional investigation.
• Maintain accurate program documentation and customer records.
• Assist in preparing operational reports and customer deliverables.
• Support monthly customer billing activities by ensuring required transactions are completed accurately.
• Perform basic data analysis and reporting using Microsoft Excel and other reporting tools.
• Maintain organized electronic documentation related to assigned customer accounts.

Skills

Organizational skills

Attention to detail

Communication

Multitasking

Problem solving

Team collaboration

MS Office

ERP systems

Education

Bachelor's degree preferred

Experience in customer service/logistics/supply chain

Equivalent education/experience

Tools

Microsoft Dynamics 365

Job description

MDSi, Inc. is seeking a Program Coordinator I to provide operational and administrative support for customer programs in Alpharetta, GA.

You will coordinate routine activities, process transactions, maintain system data, and assist with day‑to‑day program execution under supervision. The role partners with Operations, Logistics, Sales, Procurement, and Repair Services to support inventory management, order fulfillment, customer requests, and reporting.