Junior Software Analyst & Training Specialist - Travel

AEM Corporation; Reston (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

AEM Corporation is seeking a Junior Level Software Analyst/Trainer & Functional Support to provide call center software support and help develop training materials. The role offers growth opportunities and requires willingness to travel up to 30% and a customer-service driven mindset.

The ideal candidate will be motivated, eager to learn, and capable of presenting training sessions to user groups, with aptitude for documentation and classroom/desk-side training.

Qualifications

• Secret clearance eligibility to access classified information.
• U.S. Citizen status is required.
• Flexibility in support desk hours.
• Willingness to travel regularly.

Responsibilities

• Provide call center software application support.
• Develop and maintain training and educational curriculum.

Skills

Customer service

Troubleshooting

Written comms

Training delivery

Curriculum development

Digital organization

Desktop apps

Web browsers

Job description

AEM Corporation is seeking a Junior Level Software Analyst/Trainer & Functional Support to provide call center software support and help develop training materials. The role offers growth opportunities and requires willingness to travel up to 30% and a customer-service driven mindset.

The ideal candidate will be motivated, eager to learn, and capable of presenting training sessions to user groups, with aptitude for documentation and classroom/desk-side training.