Customer Service Representative

AEM Corporation; Reston (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

AEM Corporation is seeking a Junior Level Software Analyst/Trainer & Functional Support to provide call center software support and help develop training materials. The role offers growth opportunities and requires willingness to travel up to 30% and a customer-service driven mindset.

The ideal candidate will be motivated, eager to learn, and capable of presenting training sessions to user groups, with aptitude for documentation and classroom/desk-side training.

Qualifications

• Secret clearance eligibility to access classified information.
• U.S. Citizen status is required.
• Flexibility in support desk hours.
• Willingness to travel regularly.

Responsibilities

• Provide call center software application support.
• Develop and maintain training and educational curriculum.

Skills

Customer service

Troubleshooting

Written comms

Training delivery

Curriculum development

Digital organization

Desktop apps

Web browsers

Job description

Summary of position/daily activities: eMH Support Office Team is looking for a Junior Level Software Analyst/Trainer & Functional Support member who will provide call center software application support and assist in developing and maintaining training and educational curriculum. This is a Junior to Mid-Level customer service based position that is a strong opportunity for professional growth. The ideal candidate should be highly motivated, willing to learn, and able to travel up to 30% of their work schedule.

Basic qualifications/experience (the required qualifications which are critical to be considered for the position):

• Selected applicants will be subject to a government "Secret Clearance" and private background investigation and must meet eligibility requirements for access to Classified information.
• Must be a U.S. Citizen.
• Available to work flexible hours on the support desk.
• Willing to travel on a regular basis.

Desired skills/certifications (any additional skills desired but not required to be considered for the position):

• Strong customer service aptitude and attention to detail.
• Ability to troubleshoot effectively over the phone and via email.
• Exceptional reasoning and problem-solving skills.
• Outstanding written communication and technical writing skills.
• Demonstrate strong digital organizational skills by efficiently managing emails, files, and documents to support smooth team operations and enhance productivity.
• Confidently present training sessions to user groups (both classroom and desk side training).
• Experience with standard desktop applications and Internet browsers.
• Background developing customized educational curriculum, training materials, and course content for software applications and support tools.

AEM and its affiliates are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status, or any other characteristic protected by law. - AA M/F/Vet/Disability

Federal law requires AEM and its affiliates to verify identity and employment eligibility with information from your Form I-9. The E-Verify system is used.

The California Consumer Privacy Act of 2018 ("CCPA") imposes specific obligations on businesses processing personal information of California residents. Pursuant to the CCPA, AEM and its affiliates are required to provide applicants who are California residents a notice, used at or before the point of collection of such personal information, which identifies the categories of personal information that may be collected and why AEM and its affiliates collect such information. Applicants can find information about AEM's privacy policy and CCPA here.