Junior Service Desk Analyst - Secret Clearance, Gov Apps

Tria Federal; Vienna (VA); On-site; USD 40,000 - 45,000; Full time

Job summary

Tria Federal is seeking a Junior Application Service Desk Analyst to provide customer-centric support for proprietary government applications. The role emphasizes strong written and verbal communication, ticket updates, and routine phone handling when in office. Some prior customer service experience is preferred; IT experience is a plus but not required.

Active Secret Clearance or higher is required. You will adhere to SLA guidelines, manage tickets, and cross-train across applications in a

Qualifications

• 2+ years of relevant experience.
• Active Secret Clearance or higher.
• Customer Service.
• Basic computer skills (e.g. Microsoft Applications, Internet Browsing, PDF).
• Performs closed-loop communication with end users to resolution.
• Meets SLAs in a call center or related environment.

Responsibilities

• Provide support for proprietary government applications.
• Cross-train and support multiple applications in a Help Desk/Call Center Environment.
• Gain in-depth understanding of supported applications and user issues including resolutions.
• Respond to requests for support via phone and e-mail; password resets and access requests.
• Maintain professional communication and handle multiple priorities to meet SLAs.

Skills

Customer service

Communication

Multitasking

Ticketing support

Tools

Microsoft Office

Job description

Tria Federal is seeking a Junior Application Service Desk Analyst to provide customer-centric support for proprietary government applications. The role emphasizes strong written and verbal communication, ticket updates, and routine phone handling when in office. Some prior customer service experience is preferred; IT experience is a plus but not required.

Active Secret Clearance or higher is required. You will adhere to SLA guidelines, manage tickets, and cross-train across applications in a