Junior Salesforce Admin: Data, Dashboards, & Growth

CallTower; City of Rochester (NY); On-site; USD 69,000 - 84,000; Full time

Job summary

CallTower is seeking a Junior Salesforce Administrator to maintain and optimize our Salesforce instance under senior guidance. You will support users, ensure data integrity, and implement configurations to meet business needs.

You will collaborate with Sales, Support, Billing, and Customer Success teams, perform admin tasks, build reports, and stay current on platform releases to recommend enhancements.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or a related field strongly preferred (or 6+ years of equivalent, relevant experience).
• Demonstrated experience supporting business users, troubleshooting system or process issues, and providing clear, customer-focused assistance.
• Working knowledge of business applications, data management, or CRM-related processes, with the ability to learn Salesforce administration concepts.
• Strong analytical and problem-solving skills, including the ability to investigate issues, identify root causes, and communicate effective resolutions.
• Strong attention to detail and commitment to maintaining accurate, complete, and secure business data.
• Effective written and verbal communication skills, with the ability to translate business needs into clearly documented requirements.
• Ability to work independently, manage competing priorities, and collaborate effectively with cross-functional teams.
• Demonstrated interest in developing Salesforce administration skills and taking on increasing technical responsibility.
• Relevant professional experience, technical training, certifications, or college education may be considered in combination.

Responsibilities

• Provide day-to-day support to Salesforce users, including troubleshooting issues and answering questions.
• Perform basic administrative tasks such as creating and updating user accounts, managing profiles, and assigning permissions.
• Customize Salesforce objects, fields, and page layouts to align with business requirements.
• Build and modify reports and dashboards to support business teams.
• Test and approve system changes prior to deployment.
• Assist with data imports, exports, and updates while maintaining data integrity.
• Collaborate with cross-functional teams to gather requirements and document system changes.
• Conduct user training sessions to improve adoption and ensure proper utilization of Salesforce features.
• Stay current on Salesforce platform releases and recommend enhancements to improve business processes.

Skills

Analytical problem-solving

Communication skills

Independent work

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in Information Systems or related field

Tools

Salesforce

Data Loader

Salesforce Reports

CRM tools

Job description

CallTower is seeking a Junior Salesforce Administrator to maintain and optimize our Salesforce instance under senior guidance. You will support users, ensure data integrity, and implement configurations to meet business needs.

You will collaborate with Sales, Support, Billing, and Customer Success teams, perform admin tasks, build reports, and stay current on platform releases to recommend enhancements.