Aspiring Salesforce Administrator: Data, Dashboards & Support

CallTower Inc; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

CallTower Inc. is seeking a Junior Salesforce Administrator to help maintain and optimize our Salesforce instance. You will support users, ensure data integrity, and implement configurations under guidance from senior teammates.

You will customize objects, build reports, and assist with data imports while staying current on Salesforce releases to improve business processes. This role emphasizes collaboration with cross-functional teams and growing Salesforce administration skills.

Qualifications

• Bachelor’s degree in Information Systems, Business Administration, or related field preferred (or 6+ years of equivalent, relevant experience).
• Demonstrated experience supporting business users, troubleshooting system or process issues, and providing clear, customer-focused assistance.
• Working knowledge of business applications, data management, or CRM-related processes, with the ability to learn Salesforce administration concepts.
• Strong analytical and problem-solving skills, including the ability to investigate issues, identify root causes, and communicate effective resolutions.
• Strong attention to detail and commitment to maintaining accurate, complete, and secure business data.
• Effective written and verbal communication skills, with the ability to translate business needs into clearly documented requirements.
• Ability to work independently, manage competing priorities, and collaborate effectively with cross-functional teams.
• Demonstrated interest in developing Salesforce administration skills and taking on increasing technical responsibility.
• Relevant professional experience, technical training, certifications, or college education may be considered in combination.

Responsibilities

• Provide day-to-day support to Salesforce users, including troubleshooting issues and answering questions.
• Perform basic administrative tasks such as creating and updating user accounts, managing profiles, and assigning permissions.
• Customize Salesforce objects, fields, and page layouts to align with business requirements.
• Build and modify reports and dashboards to support business teams.
• Test and approve system changes prior to deployment.
• Assist with data imports, exports, and updates while maintaining data integrity.
• Collaborate with cross-functional teams to gather requirements and document system changes.
• Conduct user training sessions to improve adoption and ensure proper utilization of Salesforce features.
• Stay current on Salesforce platform releases and recommend enhancements to improve business processes.

Skills

Customer support

CRM processes

Analytical thinking

Communication skills

Detail-oriented

Independent work

Education

Bachelor's degree or equivalent

Tools

Salesforce

Salesforce Flow

Data Loader

Job description

CallTower Inc. is seeking a Junior Salesforce Administrator to help maintain and optimize our Salesforce instance. You will support users, ensure data integrity, and implement configurations under guidance from senior teammates.

You will customize objects, build reports, and assist with data imports while staying current on Salesforce releases to improve business processes. This role emphasizes collaboration with cross-functional teams and growing Salesforce administration skills.