Emerging Salesforce Admin — User Support, Data & Dashboards

CallTower; City of Rochester (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

CallTower in Rochester, NY is seeking a Junior Salesforce Administrator to support and optimize our Salesforce instance under guidance of senior team members. You will assist users, ensure data integrity, and implement configurations to meet business needs.

You will create and update user accounts, customize objects and fields, build reports and dashboards, test changes, aid in data imports/exports, train users, and stay current on Salesforce releases to recommend improvements that streamline

Qualifications

• Experience supporting business users and troubleshooting issues.
• Ability to translate business needs into system configurations.
• Knowledge of data management and CRM processes.
• Strong analytical and problem-solving skills.
• Attention to detail and data accuracy.

Responsibilities

• Provide day-to-day support to Salesforce users and troubleshoot issues.
• Create and update user accounts, profiles, and permissions.
• Customize Salesforce objects, fields, and page layouts.
• Build and modify reports and dashboards for business teams.
• Test and approve system changes prior to deployment.
• Assist with data imports, exports, and updates while maintaining integrity.
• Collaborate with cross-functional teams to document changes.
• Conduct user training to improve adoption.
• Stay current on Salesforce releases and recommend enhancements.

Skills

Salesforce basics

User support

Documentation

Communication

Independent work

Education

Bachelor’s degree in Information Systems, Business Administration, or related field

Tools

Salesforce

Job description

CallTower in Rochester, NY is seeking a Junior Salesforce Administrator to support and optimize our Salesforce instance under guidance of senior team members. You will assist users, ensure data integrity, and implement configurations to meet business needs.

You will create and update user accounts, customize objects and fields, build reports and dashboards, test changes, aid in data imports/exports, train users, and stay current on Salesforce releases to recommend improvements that streamline