Junior Property Operations Associate

Groma; Boston (MA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

5% 401k match

Fully covered health and dental insurance

Commuter passes

Competitive paid time off policy

13 official company holidays

1 floating holiday

Floating holiday

Job summary

A fast-growing real estate startup in Boston is seeking a highly motivated Junior Property Operations Associate. This role requires overseeing the operational tasks of residential properties and managing administrative responsibilities. Successful candidates will have 1+ years of customer service experience, strong organizational skills, and proficiency in Excel and Google Suite. The company offers an engaging culture, a competitive benefits package, and a 40-hour work week with flexible hours to accommodate the needs of both team members and residents.

Qualifications

• 1+ years of experience in customer service or hospitality position, experience in real estate is a plus.
• Ability to work independently and as part of a team.
• Strong computer and Excel skills are required.
• Ability to work independently and as part of a team.
• Diligent and efficient documentation, task, and schedule management.

Responsibilities

• Oversee operational tasks of the residential real estate portfolio.
• Field inbound calls, emails, and requests from residents.
• Assist with onboarding new acquisitions to the portfolio.
• Participate in property operations meetings and related projects.

Skills

Customer service experience

Strong computer skills

Excellent communication skills

Interpersonal skills

Documentation management

Teamwork

Tools

Excel

Google Suite

Job description

About the Role

We are seeking a highly motivated and organized Junior Property Operations Associate to join our dynamic team here at Groma, a rapidly growing real estate investment and management start-up. The Property Operations Associate will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing.

Corporate Development

• Assist with the onboarding of new acquisitions to the portfolio
• Assist with the implementation of policies and procedures across the property operations team
• Participate in property operations meetings and projects

Property Management

• Field inbound calls, emails, and resident portal requests and inquiries
• Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors
• Perform on-site property inspections for apartment turnovers and quarterly inspections
• Perform monthly outstanding balances audit for rent collections
• Perform monthly billing for completed work orders
• Complete supply inventory audits quarterly
• Assist with the move-in and move-out process for residents

Leasing

• Assist with scheduled apartment showings for prospective residents as needed
• Assist leasing team with inbound showing requests and third-party real estate agent showings
• Assist with subletting and lease assignment process for current residents
• Assist in reviewing rental applications for prospective renters

Work Schedule

A healthy work-life balance is important to our team, but this isn\'t your standard 9-5. Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members\' and our renters\' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage and 4-day weekends on your "off" weekends. Additionally, the Property Operations team requires coverage from the hours of 5:00pm to 7:00pm on weekdays. This position will therefore be enrolled in a rotation to provide coverage during that period for at least 1 weekday per week. This rotation will be assigned at the beginning of each quarter. We\'ve included a sample schedule below, but more specific details will be provided during the interview process.

Week 1 (40 total hours)

Week 2 (40 total hours)

Week 3 (40 total hours)

Week 4 (40 total hours)

Experience

• 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

About our Culture

At Groma, we\'re looking to build something big and are on a very fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time.

We are also focused on maintaining our dynamic in-office culture at Groma\'s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company\'s success at this stage. Also, our office is great. We own the whole building and have made it very much our own space. We\'ve got a gym, locker rooms, a game room, a rooftop garden, and all the normal stuff to make an office an effective and fun place to be. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here\'s a high-level overview of how we think about doing what we do:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Job Benefits

• 5% 401k match
• Fully covered high-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they\'d like to - to share the meaning of that day with the broader team