Regional Property Manager

Mms Group; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

CelebrateYOU Day

Medical, Dental, Vision Plans

Health Reimbursement Account

Maternity Leave

Life Insurance

401(k) Match

Amenities access

Job summary

GoldOller Real Estate Investments is seeking a Regional Property Manager in Chicago, IL to lead a portfolio with a focus on NOI growth and resident experience. You will supervise site teams, manage budgets, and drive policies that improve efficiency and service quality.

The role requires strong leadership, multi-property management experience, and knowledge of housing laws. You will collaborate with senior leadership to negotiate contracts and plan cap-ex, while ensuring top-tier resident

Qualifications

• Minimum 5 years of Community Manager experience.
• Knowledge of local/state laws including Fair Housing and Landlord-Tenant Law.
• Ability to manage multiple properties and multi-state portfolios.
• Live within driving distance of at least one asset in the portfolio.

Responsibilities

• Strategic leadership for performance, growth, and culture across portfolios.
• Budget preparation, monitoring, and reporting of financial status.
• Review and improve operational and policy efficiency.
• Drive revenue through marketing plans and rent-growth opportunities.
• Mentor Community Managers and site teams with coaching and accountability.
• Oversee resident relations, escalations, and safety/compliance.

Skills

Leadership

Budgeting

Communication

Organizational skills

Multi-property management

Education

Bachelor's degree

Tools

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regional Property Manager

Full-time Management Chicago, IL, US

3 days ago Requisition ID: 13528

Salary Range: $100,000.00 To $120,000.00 Annually

At GoldOller, "This is Home" is more than a motto; it's a promise. A promise of leadership that empowers, teamwork that inspires, and a culture where every voice matters. Here, you won't just manage properties, you'll shape communities, build lasting relationships, and grow your own career along the way. We're proud to be ranked among the top in ORA Power Rankings and to hold a 4.6 rating on Glassdoor from our very own team. When you join GoldOller, you're not just finding a job. You're finding a place where you belong, a purpose you can believe in, and a company that invests in your future.

Position Purpose:

The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM ensures multiple aspects of operational excellence, drives NOI performance, and builds high-performing teams through coaching, mentorship, and accountability. The RPM is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures, and recommending changes to promote efficiency. This role requires balancing business acumen with people leadership—guiding Community Managers and site teams to deliver exceptional Gold Standard resident experiences while cultivating talent for future growth.

Operational, Strategic & Financial Leadership

• Monitor collections, vacancy, and loss reports; ensure delinquency procedures and evictions are completedtimelyacross the portfolio.
• Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
• Assistin preparing and reviewing annual budgets for assigned properties.
• Maximize revenue byleveragingapproved marketing plans and recommending rent growth opportunities.
• Conduct monthly and quarterly site inspections viaHappyCoandsubmittimelyreports to senior leadership.
• Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
• Manage emergency on-call schedules and follow up to ensure proper response and handling.
• Ensure accuracy of monthly reports, including asset performance, occupancy, and financial results.
• Maintain a 50% average make-ready percentage; create action plans for shortfalls and notify senior leadership when risks arise.
• Ensure rentable inventory is always available to sustain occupancy growth.
• Review and approve purchase orders; ensure PO compliance and proper approvals before expenses occur.
• Implement strategic initiatives aligned with company KPIs and operational goals.
• Monitor team task management systems (such as Monday.com).
• Partner with senior leadership on contract negotiations, cap-ex planning, and major operational initiatives.
• Ensure residents receive consistent, high-quality service through strong processes and community partnerships.
• Oversee resolution of escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
• Promote safety and building standards by ensuring preventative maintenance and emergency procedures are executed effectively.
• Supportadditionaloperational needs asrequired.

Coaching, Leadership & Talent Development

• Mentor and develop Community Managers and site teams with ongoing coaching, feedback, and guidance.
• Lead with a growth mindset and support professional development, succession planning, and continuous learning.
• Conduct interviews, property inspections, performance evaluations, and growth plans; set expectations and address performance gaps with accountability and documentation.
• Foster a culture of collaboration, empowerment, and engagement aligned with company values.
• Ensure new hires receive thorough onboarding, training, and support on all core technologies.
• Review and approve timecards, leave requests, and staffing schedules tomaintainproper coverage across communities.
• Coordinate staffing to ensure all properties are adequately and efficiently supported.

Position Requirements

• Minimum5 years of Community Manager experiencerequired.
• For internal candidates, proven performance within the current portfolio/property isrequired.
• Highly detail-oriented self-starter with strong follow-through.
• Knowledge of company management policies, property management operations, and relevant local/state laws, including Fair Housing and Landlord-Tenant Law.
• Ability to make informed decisions on legal escalations in alignment with company policies.
• Basic understanding of building maintenance, fire safety, and liability reduction.
• Ability to manage multiple properties, including multi-state portfolios.
• Strong organizational, administrative, andoffice-managementskills.
• Effective supervisory and leadership skills.
• Proficient with property management software and technology platforms.
• Ability tomaintainrequired records, including tenant files, reports, and operational documentation.
• Strong verbal and written communication skills.
• Skilled at generatingaccuratereports, records, and financial documentation.
• Able to build andmaintainstrong working relationships with peers, leadership, residents, vendors, and community partners.
• Valid driver’s license and insured personal vehiclerequired.
• Personal cellphonerequiredfor communication with teams and leadership.
• Willingness to work weekends orafter hoursduring emergencies or escalated issues.
• Ability to travel out of state and stay overnight when needed.
• Professional appearance and demeanor.
• Preferred certifications: CAM, CAPS, or related credentials.
• Bachelor’s degree in business, management, or related field preferred.
• Must live within a short driving distance of at least one asset in the assigned portfolio.

Who We Are

GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people.

Perks & Benefits We Offer

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• ACelebrateYOU Day(to use at your leisure for any special occasion)
• Comprehensive Medical, Dental, and Vision Plans (available after60 daysof employment)
• Company-Paid Health Reimbursement Account
• PaidMaternity Leave
• Company-Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!