Junior Product Operations Associate (Remote)

Jobright.ai

Sacramento (CA)

Remote

USD 142,020 - 184,625

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading AI career platform is seeking a Junior Product Operations Associate to support product success by managing testing cycles and operations calls, ensuring effective communication with stakeholders. This remote role requires strong teamwork, understanding of SLAs and KPIs, and proficiency in Jira. Candidates should hold a Bachelor's degree and have at least 2 years of relevant experience.

Qualifications

Ability to work with cross-functional teams.
Demonstrated understanding of product operational needs.
Excellent written and verbal reasoning and communication skills.

Responsibilities

Support execution of the product work plan objectives.
Communicate and collaborate effectively with stakeholders.
Collect data to track product-related expenditures.

Skills

Cross-functional teamwork

Status updates

Understanding SLAs and KPIs

Client/vendor communications

Data gathering

Problem-solving

Education

Bachelor's degree or equivalent

Tools

Jira

Microsoft Office Suite

Job description

Junior Product Operations Associate (Remote)

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Junior Product Operations Associate (Remote)

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Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. The Product Operations Associate directly contributes to product success by supporting internal and client testing cycles, managing relationships with stakeholders, and facilitating operations calls.

Responsibilities:

• Supports execution against the product work plan objectives for assigned product

• Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs)

• Supports identification of product delivery improvement areas

• Communicates and collaborates with FCEs / vendors / partners clearly and effectively

• Provides status updates on day-to-day operations

• Executes against SLA’s and KPI’s under the guidance of Product Operations Manager

• Collects data to help track all product-related expenditures against budget

• Supports attainment of surplus targets by controlling expenses

• Adheres to ethical standards and comply with the laws and regulations applicable to the job function

Qualifications:

Required:

• Ability to work with cross-functional teams

• Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s

• Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations

• Demonstrated understanding of product operational needs

• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making

• Basic proficiency in Jira

• Ability to work effectively on a team that has members who are co-located and work at other sites

• Excellent written and verbal reasoning and communication skills

• Ability to cultivate meaningful relationships with the clients, internal ETS teams, and vendors, while effectively and appropriately representing ETS

• Ability to gather information and present to leadership to help inform decisions that need to be made, especially when tracking down operational issues

• Proven experience to successfully follow through on all client issues

• Basic proficiency in the Microsoft Office Suite of tools

• Familiar with software development/IT processes at a high level

• Well organized; attention to detail; analytical and inquisitive nature ( i.e. problem solver)

• A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

• 2+ years of experience in administrative or project management support

Preferred:

• Ideally has interest or experience in data reporting or business intelligence

• Preferably located in the Sacramento, California area for occasional in-person collaboration with Sacramento-based ETS staff and client (CDE) staff.

Company:

ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. Founded in 1947, the company is headquartered in Princeton, New Jersey, USA, with a team of 1001-5000 employees. The company is currently Late Stage. ETS has a track record of offering H1B sponsorships.

Seniority level