Junior Personal Banker: Training-to-Impact in Banking

Fifth Third Bank; Lansing (MI); On-site; USD 36,000 - 52,000; Full time

Job summary

Fifth Third Bank is recruiting for a Personal Banker I in West Lansing, MI. This program trains candidates to become Retail Personal Bankers through a 9-week onboarding with rotations in operations and Sales & Service.

The role emphasizes a consultative sales process to identify customer needs, cross-sell, and build long-term relationships while processing teller transactions as part of the platform staff. Base salary details are aligned with the pay grade across the U.S.; the organization

Qualifications

• College degree or work experience providing transferrable skills, or combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and/or cross-sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focused on cross-selling to existing customer base and engaging in outside sales activities as directed.
• Establish close working relationships with assigned Business Partners to refer customers for holistic financial solutions.
• Consistently meet/exceed customer experience and production goals as measured by center metrics.
• Provide guidance to CSRs with respect to sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.

Skills

Sales experience

Customer service

Communication skills

Math aptitude

Education

College degree or equivalent experience

Job description

Fifth Third Bank is recruiting for a Personal Banker I in West Lansing, MI. This program trains candidates to become Retail Personal Bankers through a 9-week onboarding with rotations in operations and Sales & Service.

The role emphasizes a consultative sales process to identify customer needs, cross-sell, and build long-term relationships while processing teller transactions as part of the platform staff. Base salary details are aligned with the pay grade across the U.S.; the organization