Junior Network Support Technician

GCI (General Communication Inc.); Anchorage (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hiring bonus $2,500

Job summary

GCI is seeking a Network Support Technician I in Anchorage, AK to provide initial technical support to customers via calls, chat, and email. You will troubleshoot issues, monitor network alerts, and escalate complex problems to higher tiers while coordinating with the account team.

This entry-level role emphasizes customer focus, accurate documentation, and adherence to procedures. A $2,500 hiring bonus is available, and the position requires strong communication and basic IT knowledge.

Qualifications

• High School diploma or equivalent.
• Six months of customer service or call center experience.
• Associate degree in telecommunications, computer science, electronics, or related field preferred.
• Microsoft, ITIL, CompTIA, Cisco certifications are a plus.

Responsibilities

• Provide technical support and education via calls, chat, and email in a professional timely manner.
• Follow escalation procedures and coordinate with the account team and higher network tier support as required.

Skills

Customer service

Technical support

Troubleshooting

Documentation

Communication

Education

High School diploma

Associate degree (preferred)

Tools

MS Office

Outlook

Teams

Excel

Job description

GCI is seeking a Network Support Technician I in Anchorage, AK to provide initial technical support to customers via calls, chat, and email. You will troubleshoot issues, monitor network alerts, and escalate complex problems to higher tiers while coordinating with the account team.

This entry-level role emphasizes customer focus, accurate documentation, and adherence to procedures. A $2,500 hiring bonus is available, and the position requires strong communication and basic IT knowledge.