Entry-Level Network Support Specialist

Socket.dev; Anchorage (AK); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

GCI is seeking an entry-level Network Support Technician I to provide initial network technical support to customers during events via calls, email, and chat. You will troubleshoot issues, triage inquiries, and escalate complex problems to higher tiers, while coordinating maintenance affecting services for internal and external customers.

The role emphasizes customer advocacy, knowledge of IT basics, and the ability to document procedures and track problems in a fast-paced, 24/7 environment.

Qualifications

• Minimum six months experience in a customer service or call center environment.
• Associate degree in telecommunications, computer science, electronics or relevant field preferred.
• Microsoft, ITIL, CompTIA, Cisco certifications are a plus.

Responsibilities

• Provide first level technical support via multiple channels (phone, email, chat).
• Follow established procedures and escalate to Tier II/III as needed.
• Proactively monitor and respond to network alerts and coordinate maintenance tasks.

Skills

Customer service

Technical support

Communication

Problem solving

MS Office

Education

High School diploma or equivalent

Associate degree in telecommunications/CS/electronics (preferred)

Tools

MS Office

Job description

GCI is seeking an entry-level Network Support Technician I to provide initial network technical support to customers during events via calls, email, and chat. You will troubleshoot issues, triage inquiries, and escalate complex problems to higher tiers, while coordinating maintenance affecting services for internal and external customers.

The role emphasizes customer advocacy, knowledge of IT basics, and the ability to document procedures and track problems in a fast-paced, 24/7 environment.