Junior Network Engineer( US Citizenship required)

Prodapt; Richardson (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Prodapt is seeking a Junior Network Engineer to provide essential technical support and order management for customers using SD-WAN solutions. The role emphasizes monitoring, troubleshooting, and assisting senior engineers to gain hands-on experience with modern networking.

The position requires U.S. citizenship due to government security/compliance rules and offers exposure to CPE and network infrastructure within controlled environments. Day/night shifts and weekend coverage may apply.

Qualifications

• 1+ years in technical support (Helpdesk or NOC) or relevant internships.
• Solid understanding of TCP/IP and OSI model.
• CCNA certification or equivalent is highly desirable.

Responsibilities

• Act as Tier 1/2 support, triaging tickets and initial diagnostics.
• Diagnose and resolve hardware/software faults on CPE and network infra.
• Contribute to technical documentation and knowledge base articles.
• Assist senior engineers with lower-complexity orders and config validation.
• Monitor network performance and help resolve outages under supervision.

Skills

Networking basics

CCNA desirable

Customer support

Education

Associates or Bachelor's in CS/Engineering

Job description

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD-WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands‑on experience with cutting‑edge networking technology. This role requires working with restricted customers and is subject to U.S. government security/compliance requirements that mandate U.S. citizenship.

Responsibilities:

• Act as Tier 1/2 support, triaging incoming tickets and performing initial diagnosis of system and network problems, escalating complex issues as needed.
• Diagnose and resolve common hardware and software faults on Customer Premise Equipment (CPE) and network infrastructure.
• Contribute to technical documentation, troubleshooting guides, and knowledge base articles.
• Assist senior engineers with lower-complexity customer orders (MACDs) and configuration validation.
• Proactively monitor network performance, identify circuit issues, and participate in resolving critical outages under supervision.
• Maintain professional communication with customers and internal teams to ensure timely issue resolution within SLAs.
• Participate in various operational shifts (Day/Night, weekends, holidays) to support 7x365 coverage.

Requirements:

• 1+ years of experience in technical support (Helpdesk or NOC) or relevant network engineering internships.
• Associate or Bachelor's degree in Computer Science, engineering or a related field, or equivalent practical experience.
• Solid understanding of networking fundamentals (TCP/IP, OSI model), with exposure to advanced technologies like VoIP and SD-WAN.
• Basic problem-solving ability and strong analytical mindset.
• Excellent verbal and written communication skills for interacting with technical and non-technical stakeholders.
• CCNA certification (or equivalent) is highly desirable.