Junior Network Engineer

Prodapt Solutions Private Limited; Richardson (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Prodapt Solutions Private Limited in Richardson, TX seeks a Junior Network Engineer to provide crucial SD‑WAN support and order management. You will monitor, troubleshoot, and assist senior engineers, gaining hands‑on experience with cutting‑edge networking while handling restricted customer work that requires US citizenship.

The role demands basic networking knowledge, CCNA certification, and willingness to work varied shifts. Join a global tech partner with government compliance exposure.

Qualifications

• Basic understanding in networking concepts such as routing and switching.
• Experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
• Course completion of CCNA or any networking technologies.
• Ability to interact on the phone with customers during implementation and problem determination.
• Knowledge in SDN (NFV), SDWAN technologies is an added advantage.
• Will be required to work in Day/Night shifts including holidays and weekends.
• Associate degree in computer science or related field, or equivalent experience.
• 3+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field.

Responsibilities

• The role provides Implementation and Test and Turn up support for SD‑WAN network.
• Acts as single point of contact to triage and investigate SD‑WAN incidents.
• Support includes incident management related connectivity issues including underlay.
• Test and troubleshoot various circuit types such as Ethernet, T1/E1, T3/E3, BB, LTE.
• Accurate documentation of activation activities, notes, and client communication.
• Coordinate bridge calls and engage resources and vendors to resolve issues.
• Monitor batch scheduling and backup jobs and perform initial troubleshooting.

Skills

Networking concepts

LAN/WAN

Routing protocols

QoS

Scripting

Education

Associate degree in computer science or related field

CCNA certification

Tools

Velocloud

Viptela

Versa

Silver Peak

Job description

Overview

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider.

A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

Job Summary: We are seeking a highly motivated Junior Network Engineer to provide crucial technical support and order management for our customer base utilizing SD‑WAN solutions. This role focuses on monitoring, troubleshooting, and assisting senior engineers, offering an excellent opportunity to gain hands‑on experience with cutting‑edge networking technology. This role requires working with restricted customers and is subject to U.S. government security/compliance requirements that mandate U.S. citizenship.

Responsibilities

The role of DTAC/NOC support engineers is to provide Implementation and Test and Turn up support for SD‑WAN network of all supported SD‑WAN technologies. Acts as a single point of contact to triage and investigate any SD‑WAN incident reported via monitoring tools or by customers. Support includes Incident Management related connectivity issues including and not limited to network underlay issues.

Responsibilities:

• Good understanding on Vision, network diagram
• Test and troubleshoot various circuit types – Ethernet, T1/E1, T3/E3, BB, LTE
• Assists in network troubleshooting and provides input for root cause analysis for network related outages.
• Manage and control a test and turn‑up bridge required for service activation.
• Accurate documentation of activation activities, notes, client communication, etc.
• Coordination of bridge calls, communication to engage resources and vendors to resolve issues.
• Ensure monitoring of batch scheduling and backup jobs and perform initial troubleshooting and escalation as documented upon failure.

Requirements

Key Requirements:

• Basic understanding in networking concepts such as routing and switching.
• Demonstrated experience with LAN/WAN, routing protocols, QoS, troubleshooting and scripting.
• Course completion of CCNA or any networking technologies
• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
• Knowledge in SDN (NFV), SDWAN (Velocloud / Viptela / Versa or Silver peak) technologies is added adanvantage.
• Will be required to work in various shifts (Day/Night) including holidays and weekends.

Minimum Qualification & Education:

• Associate degree in computer science or related field, or equivalent experience.
• 3+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field.
• Basic understanding in networking concepts such as routing and switching.
• Knowledge of communication technologies and networking technologies.