Junior Network Administrator

Arkansas Foundation for Medical Care; Little Rock (AR); On-site; USD 45,000 - 65,000; Full time

Job summary

Arkansas Foundation for Medical Care is seeking an IT Systems Technician to support the corporate information system, maintain networks, hardware, and software, and provide user training. The role includes managing assets, updating security configurations, and assisting with camera/alarm systems and building access.

The ideal candidate will have an associate degree in a related field and at least two years in a computer support role.

Qualifications

• Associate’s degree in Computer Science, CSIS, Networking, or related field.
• Two years in computer support role including Windows Server/Desktop OS, networking, Cisco/home router experience.
• Certifications such as CompTIA Network+/CEH/CCNA/CompTIA A+/Security+ or equivalents desirable.
• Bachelor’s degree in CS/CSIS/Networking desirable.
• Reliable, high-speed internet connection required.

Responsibilities

• Assess user and system needs; coordinate hardware/software purchases and installations.
• Install hardware/software per system/user specs; maintain/repair components.
• Provide technical assistance and training to system users.
• Manage assets labeling and inventory for IT infrastructure.
• Maintain network, firewalls, switches, routers, access points; ensure reliability and security.

Skills

MS Office proficiency

40 wpm typing

Business English

Leadership

Time management

Problem solving

Team collaboration

Education

Associate’s degree in Computer Science/CSIS/Networking

Bachelor’s degree in CS/CSIS/Networking (Desirable)

Tools

Windows Server

Windows Desktop OS

Cisco networking

Home routers

Office 365 Administration

Job description

SCOPE OF POSITION

Support the corporate information system in the maintenance of computer network systems, equipment, and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Managing Assets and their installed security measures. Assist with maintaining configurations on all networking equipment including firewalls. Assist with the building camera and alarm systems. Assist with building access. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.

Description

Support the corporate information system in the maintenance of computer network systems, equipment, and software. Installs, modifies, and repairs computer hardware and software. Provide technical assistance and relevant training and education of computer related functions to system users. Managing Assets and their installed security measures. Assist with maintaining configurations on all networking equipment including firewalls. Assist with the building camera and alarm systems. Assist with building access. Support the organization’s mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence Accountability, Respect, and Teamwork.

Essential Job Functions

• Assess user and system needs; recommend and coordinate the purchase and installation of appropriate hardware and software for personal computers and networks.
• Install computer hardware and software according to system and user specifications.
• Maintain computer hardware, software, operating systems, backups, and related systems; test, install, clean, repair, or replace components as needed to ensure optimal performance.
• Diagnose and resolve software, hardware, and operational issues; document services in the work-order system and coordinate timely resolution with internal departments and external providers.
• Instruct users in the use of computer hardware and software and communicate system updates and application changes.
• Prepare accurate, consistent, and usable reports and related materials in accordance with established content, format, style, and quality standards.
• Communicate effectively with internal clients and team members regarding needs, requests, priorities, and service updates.
• Implement and support AFMC privacy and security policies, controls, and procedures; verify security measures on end‑user devices, manage identified risks, and ensure compliance with contractual obligations and applicable confidentiality, HIPAA, state, and federal requirements.
• Manage asset labeling and inventory for the IT infrastructure.
• Conduct or assist with security risk assessments and internal and external penetration testing to identify vulnerabilities and strengthen the protection of sensitive and patient information.
• Create and host virtual webinars for internal and external stakeholders as requested.
• Update logical and physical topology maps for network and storage area networks.
• Maintain cabling infrastructure.
• Monitor and maintain AFMC’s corporate network, including failover infrastructure, firewalls, switches, routers, and access points; review performance and implement improvements to reliability, workflow, and compliance.
• Assist with establishing priorities for system modifications and requests.
• Maintain network users, user environments, directories, and security.
• Perform additional duties as assigned.

Knowledge, Skills, And Abilities

• Advanced skill level with MS Office (Word, Excel, Outlook, and PowerPoint).
• Type 40 wpm.
• Exceptional skills in business English and spelling are required.
• Good command of the English language and knowledge of punctuation, grammar, and spelling are required.
• Ability to lead and participate in multi‑disciplinary team projects involving professional personnel from several fields.
• Ability to manage and direct the work of outside consultants, outsourced services, and other external entities.
• Well‑developed planning, organizational development, and business skills.
• Ability to build and manage partnerships and relationships with a variety of stakeholders required.
• Strong detail orientation, organizational and project management skills evidencing an ability to respond to multiple projects simultaneously with appropriate sensitivity and tact, including the ability to manage through conflict.
• Ability to negotiate both financially and conceptually and reach mutually agreeable solutions.
• Advanced financial analysis skills.
• Ability to maintain confidentiality.
• Coaching skills.
• Creativity.
• Customer service.
• Ability to delegate as required.
• Ability to meet deadlines.
• Flexibility.
• Ability to work collaboratively and independently to achieve stated goals.
• Initiative.
• Ability to relate professionally and positively with staff, business partners, customers, constituents, recipients, and the public.
• Leadership skills.
• Ability to prioritize.
• Problem solving skills.
• Professionalism.
• Strong public speaking skills.
• Ability to travel including overnight travel.
• Time management skills.
• Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
• Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.

Requirements

EDUCATION

Required: Associate’s degree in Computer Science, Computer Information Systems, Networking, or a related field.

Desirable: Bachelor’s degree in Computer Science, Computer Information Systems, Networking, or a related field.

Experience

Two (2) years in a computer support role including the following areas: Windows Server and Desktop OS; Network cabling, all hardware, and Cisco and Home Router experience; Proficient in Windows OS, and proficient in MS. One or more certifications which could include any of the following: CompTIA Network+, Certified Ethical Hacker (CEH), CCNA, CompTIA A+, or Comp TIA Security+. Additionally other certifications may be acceptable.

Desirable: Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, Database experience with Access, previous experience in a Helpdesk Support role, Office 365 Administration, and IT equipment inventory management.

Desirable: Active Directory Administration, Apple iOS, Cisco WebEx Meeting Platform, Database experience with Access, previous experience in a Helpdesk Support role, Office 365 Administration, and IT equipment inventory management.

Internet Requirements

Reliable, high-speed wireless internet service (Wi‑Fi)