IT SUPPORT SPECIALIST

EPS CORP; City of Rome (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

EPS Corp in Rome, NY seeks an IT Support Specialist to maintain information systems, network enclaves, and the software licensing program for assigned facilities and R&D areas. The specialist provides information assurance and configuration management support to keep environments available, reliable, and compliant.

The role requires strong Windows, Linux, and Mac OS troubleshooting, Active Directory and Group Policy knowledge, RMF experience, and capability to work in classified and unclassified

Qualifications

• Associate degree is stated as education requirement.
• Bachelor's degree or relevant experience accepted in substitutions.
• DOD 8570/8140 compliance required before starting work.
• Operating system certification (Microsoft/Linux/Unix/Mac) required.

Responsibilities

• Maintain information systems and network enclaves with authorized information assurance solutions.
• Install, configure, and maintain systems hardware/software per Government standards.
• Maintain network enclave access controls, firewalls, and account access.
• Provide RMF packaging, tracking, and feedback for authorization decisions.
• Prepare and maintain security documentation and POA&Ms.

Skills

Active Directory

Group Policy

RMF

Virtualization

Server/Client Technologies

Windows OS

Office & Adobe

Security Procedures

Classified environments

Education

Bachelor's degree in IT/CS/Math

DOD 8570/8140 compliance

OS Certification (MS/Linux/Mac)

Tools

VMware Workstation/ESX

VirtualBox

Microsoft Office

Adobe technologies

Job description

Job Title

IT SUPPORT SPECIALIST

Location

Rome, NY 13440 US (Primary)

Job Type

Full-time

Education

Associate Degree

Category

Information Technology

Job Description

The IT Specialist maintains information systems, network enclaves, and the software licensing program for assigned facilities and research and development (R&D) areas. The specialist provides information assurance and configuration management support so that R&D environments remain available, reliable, and compliant.

Requirements

Clearance and Eligibility

• US citizenship is required.
• SECRET clearance, or an interim SECRET that leads to a final SECRET.
• Must obtain a Common Access Card (CAC) and Defense Biometric Identification System (DBIDS) credential.
• Must pass the criminal history check and National Agency Check.

Education and Certifications

• Bachelor's degree in Information Technology, Computer Science, Mathematics or a related field. Degree may be substituted with additional relevant industry experience and/or industry-accepted training and certification.
• DOD 8570/8140 compliance at the privileged user (administrator) level, in place before starting work (i.e., security certification, such as CompTIA Security+ or equivalent, at a minimum).
• Operating system certification (Microsoft, Linux, Unix or Mac) at a minimum.

Required Knowledge and Skills

• Well versed in Active Directory, Group Policy, the Risk Management Framework (RMF), virtualization (for example VMware Workstation/ESX and VirtualBox), and server/client technologies.
• Able to install and troubleshoot Microsoft Windows (all versions), Microsoft Windows Server (all versions), Linux (all versions) and Mac OS (all versions).
• Proficient with Microsoft Office (including Excel and Access) and Adobe technologies.
• Knowledge of network security procedures, best practices and implementation, and of account administration for administrator and service accounts.
• Able to work in both classified and unclassified environments, including standalone enclaves.

Responsibilities

Systems and Network Maintenance

• Maintain information systems, including associated hardware and software, with authorized information assurance solutions.
• Install, configure, rebuild, operate and maintain systems hardware, software and peripherals in accordance with Government standards, in both networked and standalone systems.
• Maintain the network enclave, including access control lists, firewalls, route table configurations and account access, at the security level of the enclave.
• Provide technical solutions processes from an IT and cybersecurity perspective. Troubleshoot problems during time-critical testing, development and demonstration.
• Provide ongoing assessment to maintain TEMPEST, Operations Security, Computer Security and physical security requirements.

Information Assurance and Risk Management Framework

• Prepare RMF packages.
• Upload coordinated packages. Track submitted packages and give feedback until an authority to operate or decision is received.
• Review new and existing Air Force Instructions, Time Compliance Network Orders and Network Tasking Orders. Implement change actions and report impacts to operations.
• Maintain changes for information systems, including network tasking orders and IAVA resolutions. Identify any activities that need extensive tracking, such as operating system or Office 365 migrations.
• Prepare Plans of Action and Milestones (POA&Ms) for information system compliance.
• Identify security risks tied to hardware, software and network infrastructure, including commingling of hardware, data exposure and destruction, and mitigation of identified cybersecurity vulnerabilities.
• Maintain documentation for security, information assurance, software end-use and computer access control as required.

Configuration, Hardware and Software Management

• Maintain hardware and software accountability using the local database.
• Maintain configuration and software management, including end-user license use and accountability.
• Prepare draft communications-computer systems requirements documents, work requests and base civil engineer work requests. Track them to completion and provide metrics.
• Support the Government's evaluation of hardware and software purchases by assembling requirements and coordinating with the Program Manager and Cybersecurity.

Software License Management

• Provide and maintain Unit Software License Management for information systems.
• Maintain the accuracy of software license entries in the local software license database. Control delivery of purchased software to end users and record each purchase or reuse.
• Perform semi-annual and annual inventories of software licenses and cross-check them against installed software.
• Maintain a soft copy of the license inventory and proof of license ownership.
• Maintain physical license documents and software media under lock in the designated centralized location.
• Identify unlicensed software and resolve it with Software License Manager. Coordinate the Program Manager when a replacement license creates new cost.
• Prepare Software License Management status reports and maintain a log of approved deviations from software license policy.
• Provide software to division personnel only after required actions are complete.

Records, Training and Program Support

• Maintain files and correspondence to the records manager to ensure proper retention and disposition.
• Train personnel on RMF artifacts (categorization statements, hardware and software lists, boundary diagrams) and system compliance.
• Contribute to the monthly status report, oral presentations, technical reports and the continuity book. Document lessons learned and procedures.
• Identify recommended SharePoint site changes.
• Maintain an individual training record and complete all initial and recurring mandatory training.

Security Requirements

• Safeguard classified information, and handle and process classified and unclassified material, in accordance with the National Industrial Security Program Operating Manual and Air Force information security guidance.
• Comply with Air Force user responsibilities for information systems, and maintain computer system integrity under the Air Force Computer Security program.
• Control and account for all keys, CACs and access badges. Secure work areas at the close of each work day and complete end-of-day security checks.

Desired Skills/Other Considerations

If you require accessibility assistance for open position, please contact the Human Resources Department (Located in NJ) at EPS Corporation.