Junior Microsoft Dynamics 365 Administrator

HYDAC International; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision plan

Paid holidays

PTO

401k with company matching

FSA account

Short term disability

Life insurance

Pet insurance

Job summary

HYDAC International is seeking a Junior Microsoft Dynamics 365 Administrator to join our Customer Service team, supporting Dynamics 365 CE/CRM and Power Platform across the USA. You will learn from a seasoned CRM Administrator, gain hands-on ownership from day one, and contribute to day-to-day administration, reporting, and user support.

Location options include Bethlehem, PA headquarters or fully remote nationwide, with mentoring and opportunities to advance into senior CRM or Power Platform

Qualifications

• Current Microsoft Dynamics 365 or Power Platform certification(s).
• 1–2 years hands-on experience with Dynamics 365/Power Platform.
• Strong problem-solving and communication skills.
• Experience with Microsoft 365 apps (Excel, Teams, Outlook).

Responsibilities

• Administer users, licenses, roles, and security in Dynamics 365 and Power Platform.
• Configure entities, forms, views, dashboards, and business rules.
• Build and monitor Power Automate flows to support processes.
• Provide Tier 1/2 support and log/triage CRM tickets.
• Perform data imports/exports and maintain data accuracy.
• Assist in testing releases and document results; train users.

Skills

Dynamics 365

Power Platform

Power Automate

Data integrity

Troubleshooting

Training

Education

Associate or Bachelor's in Information Systems / CS / Business

Tools

Power BI

Dataverse

SQL

Excel

Microsoft 365

Job description

Junior Microsoft Dynamics 365 Administrator
REMOTE

Description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC’s passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.

The Junior Microsoft Dynamics 365 Administrator will be required to join our Customer Service organization and help keep the CRM engine that supports our customers running fast, clean, and smart. You'll work alongside our CRM System Administrator, learn from people who know the platform inside and out, and get real, hands-on ownership from day one. Work from our Bethlehem, Pennsylvania headquarters or from anywhere in the USA. Your call.

You will make an impact in this role by:

• Administer user accounts, licenses, business units, teams, and security roles in Dynamics 365 and the Power Platform admin center.
• Configure entities, fields, forms, views, charts, dashboards, and business rules based on approved business requirements.
• Build, maintain, and monitor Power Automate flows and workflows that support business processes.
• Provide Tier 1 and Tier 2 user support; log, prioritize, troubleshoot, and resolve CRM tickets within agreed timelines.
• Perform data imports, exports, bulk updates, and duplicate detection to maintain accurate, reliable data.
• Support solution management, including moving customizations between development, test, and production environments.
• Participate in testing of Microsoft release waves, patches, and internal enhancements; document results and issues.
• Monitor system performance, integrations, and storage, escalating issues to the CRM System Administrator as needed.
• Create and maintain system documentation, configuration records, and user training materials.
• Deliver user training and onboarding sessions for new and existing CRM users.
• Support reporting needs using Dynamics 365 views and dashboards, and assist with Power BI reporting as required.
• Follow company IT, security, and data governance policies in all system changes.

Key skills and attributes include:

What You’ll Do

• Be the go-to champion for our Dynamics 365 users: set up accounts, manage security roles, and solve access issues quickly.
• Build and fine-tune forms, views, fields, dashboards, and business rules that make everyday work easier.
• Help automate the busywork with Power Automate flows and Power Platform tools.
• Keep our data squeaky clean through imports, updates, de-duplication, and quality checks.
• Troubleshoot tickets, find root causes, and turn fixes into repeatable solutions.
• Test new releases and enhancements, and help roll them out smoothly to the team.
• Create quick-reference guides and train users so they get the most out of the system.

What You Bring

• A current Microsoft Dynamics 365 or Power Platform certification (for example PL-200, PL-900, MB-210 for Sales, or MB-220 for Marketing).
• 1 to 2 years of hands-on experience with Dynamics 365, Power Platform, or a similar CRM, including internships or project work.
• A problem-solver's mindset and the patience to walk a user through a fix without jargon.
• Solid organization, curiosity, and a genuine drive to keep learning.
• Bonus points for Power BI, Power Apps, Dataverse, or SQL experience.

Why You’ll Love It Here

• Flexibility that fits your life: on-site in Bethlehem, PA or fully remote anywhere in the USA.
• Real mentorship and a clear path to grow from junior admin into a senior CRM or Power Platform role.
• Support for continued Microsoft learning and certifications.
• A global company culture built on engineering excellence, teamwork, and doing things right.

Requirements

To be considered for the Junior Microsoft Dynamics 365 Administrator role, you must have the following minimum qualifications:

Required Qualifications

• Current Microsoft certification in Dynamics 365 or Power Platform, such as PL-200 (Power Platform Functional Consultant), PL-900 (Power Platform Fundamentals), MB-210 (Dynamics 365 Sales Functional Consultant), or MB-220 (Dynamics 365 Customer Insights - Journeys Functional Consultant, formerly Marketing).
• Associate degree or bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 1 to 2 years of experience administering or configuring Microsoft Dynamics 365 CE/CRM or the Power Platform (internships and project work count).
• Working knowledge of Dynamics 365 security roles, data model, and customization tools.
• Strong troubleshooting, analytical, and written and verbal communication skills.
• Proficiency with Microsoft 365 applications, especially Excel, Teams, and Outlook.

Preferred Qualifications

• Additional Microsoft certifications such as MB-230 (Dynamics 365 Customer Service Functional Consultant), or holding both the Sales (MB-210) and Marketing (MB-220) certifications.
• Experience with Power Apps, Dataverse, Power BI, or basic SQL.
• Familiarity with ERP integrations (for example SAP) and manufacturing or industrial customer service environments.
• Exposure to ITIL or ticketing best practices.

Core Competencies

• Customer focus and a service-first attitude toward internal users.
• Attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Collaboration across departments and time zones.
• Self-motivation and discipline to work effectively on-site or remotely.

• HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.

HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.