Junior IT Systems Administrator

Aksia; Kentucky; On-site; USD 27,000 - 36,000; Full time

Job summary

Aksia is seeking a Junior IT Systems Administrator to join our Athens-based Information Technology team. This hands-on role focuses on day-to-day IT support, ticket management, and end-user assistance to keep our enterprise environment running smoothly.

As you grow, you will contribute to broader systems projects with more experienced team members, gaining exposure to infrastructure, security, and maintenance tasks in a professional, global firm setting.

Qualifications

• 1–2 years of IT experience in general IT support or junior systems administration.
• Experience supporting Windows 11 users and troubleshooting common issues.
• Familiarity with Microsoft 365, user accounts, permissions, and endpoint management.
• Exposure to Active Directory or Microsoft Entra ID.
• Basic networking concepts and connectivity troubleshooting (TCP/IP, DNS, DHCP, Wi‑Fi).
• Experience using any ticketing or service desk system.
• Strong troubleshooting, organization and prioritization skills.
• Excellent written and verbal communication skills in English.
• Attention to detail and ability to manage multiple priorities across teams.
• Collaborative approach; PowerShell is a plus.

Responsibilities

• End-user support: provide first-line technical assistance to employees for hardware and software issues.
• Troubleshoot desktop, laptop, printer and IT equipment issues onsite and remotely.
• Assist in system maintenance: updates, patches and antivirus scans.
• Administer user accounts and permissions per policy.
• Assist in hardware and software installation for new employees.
• Maintain IT asset records and support procurement activities.
• Help troubleshoot network connectivity, Wi-Fi configurations and LAN setup.
• Create and maintain IT process documentation.

Skills

IT support experience

Windows 11 troubleshooting

English communication

Organizational skills

Multitasking

Collaboration

Problem-solving

Tools

Microsoft 365

Active Directory

Microsoft Entra ID

PowerShell

Ticketing system

Job description

Aksia is an alternative assets specialist, providing investment solutions for institutional investors globally. We provide investment management, advisory and research services across hedge funds, private credit, private equity, real assets, and real estate. As of June 30, 2026, Aksia advises on over $353bn and manages $38bn of client capital.

Position Overview

Aksia is seeking a Junior IT Systems Administrator to join our Information Technology team in Athens. This is a hands-on opportunity for an IT professional who enjoys helping users, troubleshooting technology issues and learning how enterprise IT environments are managed.

The initial focus of the role will be day-to-day IT support for our Athens office, including ticket management, end-user support, hardware troubleshooting and equipment setup. As you develop your skills and demonstrate the ability to take on additional responsibility, you will have the opportunity to contribute to broader systems and infrastructure projects alongside more experienced members of the IT team.

Responsibilities

• End-User Support: Provide first-line technical support to employees, assisting them with hardware and software issues, network connectivity problems, and general IT inquiries.
• Troubleshooting and Issue Resolution: Identify and resolve technical problems related to desktops, laptops, printers, and other IT equipment, both onsite and remotely.
• System Maintenance: Assist in routine maintenance tasks, including software updates, system patches, and antivirus scans, to ensure optimal performance and security of systems.
• User Account Management: Administer user accounts and access permissions, creating and modifying accounts as per organizational requirements.
• Hardware and Software Installation: Assist in the deployment and set up of new hardware and software for employees, ensuring compatibility and proper functioning.
• Asset Management: Maintain accurate records of IT assets, including hardware and software inventory, and assist in procurement activities.
• Network Support: Assist in troubleshooting network-related issues, including connectivity problems, Wi-Fi configurations, and LAN setups.
• Documentation: Create and maintain documentation for IT processes, procedures, and issue resolutions to improve overall efficiency and knowledge sharing.

Qualifications

• 1-2 years of experience in IT as general support or junior systems administration
• Practical experience supporting Windows 11 users troubleshooting common issues
• Familiarity with Microsoft 365 and basic concepts relating to user accounts, permissions and endpoint management
• Exposure to Active Directory or Microsoft Entra ID
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi and connectivity troubleshooting
• Experience using any ticketing or service desk system
• Strong troubleshooting, organization and prioritization skills
• Excellent written and verbal communication skills in English
• Strong attention to detail and commitment to maintaining high standards of data quality.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities and meet deadlines
• Collaborative approach, with the ability to communicate and work effectively across different teams and departments
• Familiarity with PowerShell is a plus