Junior IT Support Specialst

Rosendin Electric, Inc; South Gate (CA); On-site; USD 35,818,000 - 46,838,000; Full time

Benefits offered by this job

ESOP – Employee Stock Ownership

401 K

Annual bonus

PTO 17 days + 10 holidays

Medical, Dental, Vision Insurance

Disability Insurance

Pre-tax Flexible Spending Plans

Charitable Giving Match

Job summary

Rosendin Electric, Inc in the United States is seeking a Junior IT Support Specialist to deliver entry-level Help Desk support for end users, covering desktops, laptops, mobile devices, and software. You will follow defined procedures under supervision and assist with ticketing and basic IT tasks.

Ideal candidates have 1+ years IT experience, strong communication skills, and a willingness to learn. This role includes regional travel up to 10% and a comprehensive benefits package.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service orientation in a fast-paced environment.
• Ability to troubleshoot issues over the phone with remote assistance tools.
• Familiarity with Windows and Microsoft 365 Office Suite.
• Willingness to cover Help Desk phone queue when needed.
• Exposure to IT ticketing systems and IT support workflows.

Responsibilities

• Provide end-user support for desktop, laptop, mobile devices, printers, and software.
• Document all work in the ticketing system and communicate with clients.
• Adapt to the needs of Rosendin users across field and office locations.
• Cover Help Desk phone queue when needed.
• Escalate complex issues to IT levels as appropriate.
• Maintain stockroom inventory and assist with equipment orders.
• Prepare shipments using the UPS online system.

Skills

Customer service

Windows OS

Microsoft 365

Troubleshooting

Remote support

Networking

Education

Associate degree in IT

Tools

SCCM

Intune Autopilot

Ticketing system

UPS online system

Job description

Whether you’re a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more.

Why Rosendin?

Committed. Innovative. Engaged. If you’re looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder!

YOUR NEXT OPPORTUNITY:

The Junior IT Support Specialist is an entry level position responsible for providing Help Desk support to end users, including, but not limited to, desktop/laptop computers, mobile devices, printers, and software. He/she will utilize defined procedures to perform their work and works under close supervision.

WHAT YOU’LL DO:

• Provide end-user support and problem resolution, including but not limited to the following: AD accounts, cell phones, tablets, desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.
• Utilize the trouble-ticketing system to document work and facilitate communication with the clients.
• Must adapt to the demands of Rosendin users, including field personnel, office employee’s and all levels of management to the senior level.
• Cover the Help Desk phone queue when needed.
• Escalate higher-level issues/tickets to IT Support Specialist 1, 2, and/or Lead Image laptops and desktops via SCCM and Intune Autopilot Setup mobile iOS devices.
• Maintain stockroom inventory.
• Order equipment and peripherals as needed.
• Prepare shipments using UPS online system.

WHAT YOU’LL NEED TO BE SUCCESSFUL:

Excellent written and verbal communication skills. Excellent customer skills, including maintaining focus on the customer issues in a fast-paced environment with the ability to empathize with and prioritize customer needs. Ability to perform in a dynamic and fast‑paced team environment. Maintain technical competencies by staying current in new technologies. Ability to troubleshoot issues over the phone, utilizing remote assistance tools, and in person. Knowledge of Microsoft Windows and Microsoft 365 Office Suite. Must be a team player with strong communication & customer service skills, with the ability to stay on task when working independently. Must be able to organize and manage multiple tasks in a fast‑paced environment. Knowledge and/or practical experience of the following technologies is preferred: Networking, Active Directory, Microsoft 365, Mobile Device Management, Cloud Storage, Remote Software, Conference Room AV, Cisco VOIP, and Video Conferencing software. Knowledge of an enterprise ticketing system is preferred. Demonstrated ability to use discretion and sensitivity when handling confidential information. Must be a self‑starter, proactive, and able to interface with end users, prioritize issues, and manage user expectations. Knowledge of documenting processes and procedures. Ability to adapt to changing requirements with a positive attitude. Ability to interact effectively and professionally with all levels of employees, both management and staff, vendors, clients, and others. Knowledge of iOS devices is a plus.

WHAT YOU BRING TO US:

• One or more years of IT experience, including knowledge of current technology applications, hardware and software.
• Experience handling multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Preferred: An Associate’s degree in Information Technology, Computer/Information Science, or equivalent years of experience.

TRAVEL:

Up to 10% (mostly regional jobsites

WORKING CONDITIONS:

General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning Noise level is usually low to medium; it can be loud on the jobsite. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Occasional lifting of up to 30 lbs.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

YOU Matter – Our Benefits

• ESOP – Employee Stock Ownership
• 401 K
• Annual bonus program based upon performance, profitability, and achievement
• 17 PTO days per year plus 10 paid holidays
• Medical, Dental, Vision Insurance
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Charitable Giving Match with our Rosendin Foundation

Pay Range

Pay Range $25.75-$34.00 Hourly The pay range for this role is what we expect to pay for candidates that meet the specified qualifications and requirements listed on this job description. Candidate’s pay can vary based on location, job-related experience, skills, and education. Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.

Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law.